not happy

bluebubblerose

back in nov I won a comp on direct2mum which was a sleepy bumps mat worth £24.99. however after many emails back and forth direct2mum cant get in touch with the competition vendor for my prize and so have today offered me a 20% off code from direct2mum website, is it just me or does this seem a bit unfair that I have to spend something to get 20% off?

geminilady

It is not your problem if they cannot get in touch with the vendor,they should let you have something of the same value that you won,a code is not good enough and hope you told them so

createbeauty

Threaten them with going to the IPM. It's not your fault they can't get in touch with the vendor. They ran the comp and owe you a prize.

funkyfreks

That's not an equal prize, I wouldn't be impressed if I was you.

twinklenicci

that is not a prize , i would mssage them back and say the original prize was worth 24.99 with no spend and thats what was offered and should be ! if no joy go to imp cos they cant do that , they have to offer something of same or higher value

ILovegreen

It doesn't seem very fair to me, I'd go back to them like others have suggested and see what they can come up with. Best of luck.

bluebubblerose

thanks for all your help - will update the outcome x

labazs

take it further this is not fair

allroadsleadtohome

Just been reading the terms and conditions on the direct2mum website for the competitions. I can't get those terms and conditions but all the terms and conditions tend to be the same with just the prize's company varying.

I think you should subtly remind them of them when contacting them, especially the one I've bolded
The prize draw is open to all residents of the UK and Ireland aged 18 and over excluding employees and their families of Direct2Mum, Egmont Publishing, associated companies, agents, or anyone else professionally connected with the promotion.
Only one entry per person is permitted. No bulk or entries from agencies will be accepted.
How to enter: correctly answer the competition question shown on the 'WIN Mr Men and Little Miss Books' competitions page and complete the online registration form at https://www.direct2mum.co.uk before the closing date of 11pm on the 17th of January 2014
The first prize winner will be drawn at random from all correct entries no later than 14 days following the closing date.
Winner will be notified via email or telephone within 72 hours of the draw taking place.
Prize fund: X8 pairs of mr men & little miss books
Please allow 28 days for delivery of prizes.
Should a prize not be claimed or accepted within 28 days of the winner being notified, the promoter reserves the right to offer that prize to an alternative participant.
The promoter’s decision is final and no correspondence will be entered into.
No cash alternative is available.
Should a prize become unavailable outside of the control of the promoter, an alternative prize of equal or greater value will be offered.
By entering, participants are agreeing to take part in any reasonable publicity required by the promoter in connection with the prize draw.
The promoter is Direct2Mum Ltd, Babyway House, Galpharm Way, Upper Cliffe Road, Dodworth Business Park, Barnsley, S75 3SP.

pesky_princess

I won some wireless headphones recently on a competition - they were worth around £50 but a few weeks after I got an email saying they couldn't source the headphones I won and they were sending me another pair instead (which were nowhere near as nice looking, not wireless, and worth around £10)
I was encouraged to email them back quoting their terms (which were the same as someone quoted here for the website you are talking about - that should a prize not be available, something of equal or greater value would be given instead)
I received no reply for a couple of weeks, but when they did email me next they apologised and said they had sent me a pair of limited edition Sennheiser headphones to make up for my disappointment - worth £250! :eek:
and a day or two later I received the lovely (much much better alternative!)
So I would say email them nicely quoting their terms and say how disappointed you are, and you never know what will happen!