Credit Note Validity

AWOL_2

So i better buy something pretty shapish, even something i can sell on ebay to try and get some money back.

I cant belive they can just do that... i will ask nicely again whether i can extend the credit note... but i think they are not going to be flexible as i have already extended it once before.

Thanks for everyones help

Butlers1982

Thanks for everyones help

Then Press The THANKS Button for us ALL!!!

hollydays

You know-they didnt have to give you even a credit note-they could have refused to take the item back.Tk Maxx do the same thing-give you a credit note (card actually) year long validity too.

mk-donald

hollydays wrote: »

You know-they didnt have to give you even a credit note-they could have refused to take the item back.Tk Maxx do the same thing-give you a credit note (card actually) year long validity too.

Not quite right : TK Maxx offer a REFUND if you change your mind and return the item within 30 days, after that it's the credit note/card.

From TK Maxx site:
"Q9. What is your refund policy?
We're happy to give refunds on all items as long as they are unused and returned with a valid receipt within 30 days. Goods bought by cheque cannot be refunded until 10 working days have passed. If you do return goods after 30 days, we will exchange them for goods up to the same value, or offer you a credit note. Should the item be faulty in any way, your statutory rights remain unaffected."

All retailers LOGICALLY need some cutoff as otherwise their entire turnover would be provisional forever and in theory all their sales could be undone and the whole basis of the business destroyed by fickle customers.

Hence Argos' used to have 16 days though I see they have increased to 30 days (though some items totally excluded), TK Maxx 30 days, Aldi used to be 12 months but is now 30 days, M&S used to be unlimited but is now 90 days I believe.

poppyolivia

Can you not buy £250 worth of gift vouchers? Or is the place too posh to have them?

dmg24

poppyolivia wrote: »

Can you not buy £250 worth of gift vouchers? Or is the place too posh to have them?

I would be very surprised if this was allowed, it defeats the object of the credit note.

Jon_C

Small retailers have very tight margins and it is a bit much to expect one to be on tenterhooks waiting for customers to ask for refunds for items costing as much as £250 just because they have changed their mind.

Therefore the original poster should accept that the credit note was a goodwill gesture.

Without wishing to make a personal remark about the him or her, in a general sense there exists an unhealthy culture of 'buy now, think later' among consumers and this has developed as a result of larger retailers' willingness to give refunds for unwanted items willy-nilly. This has meant that people don't understand their rights and those of retailers.

Unfortunately the original poster has misunderstood his or her rights under the Sale of Goods Act and is now stuck with a credit note for a shop where he or she can find nothing more to buy at the moment. I hope he or she will find something suitable in the coming months so that the credit is not wasted. It is indeed frustrating when one is stuck with a credit note for a shop after having bought and returned a very specialised item.

As others have suggested, he or she should ask the retailer politely (and humbly!) whether the validity of the credit note can be extended.

I'm sure the right approach will yield a positive result and make the best of a bad situation.

lightisfading

And why should they give you an indefinite credit note for something you've changed your mind about? It's your responsibility, NOT THEIRS, to only buy something you actually want.

Newsflash: shops are businesses, not lending libraries.

hollydays

mk-donald wrote: »

Not quite right : TK Maxx offer a REFUND if you change your mind and return the item within 30 days, after that it's the credit note/card.

From TK Maxx site:
"Q9. What is your refund policy?
We're happy to give refunds on all items as long as they are unused and returned with a valid receipt within 30 days. Goods bought by cheque cannot be refunded until 10 working days have passed. If you do return goods after 30 days, we will exchange them for goods up to the same value, or offer you a credit note. Should the item be faulty in any way, your statutory rights remain unaffected."

All retailers LOGICALLY need some cutoff as otherwise their entire turnover would be provisional forever and in theory all their sales could be undone and the whole basis of the business destroyed by fickle customers.

Hence Argos' used to have 16 days though I see they have increased to 30 days (though some items totally excluded), TK Maxx 30 days, Aldi used to be 12 months but is now 30 days, M&S used to be unlimited but is now 90 days I believe.

Yes-i didnt have the receipt.The point i was answering was re a limited shelf life of a credit note,,to show that a large company was attaching the same conditions,not about any companies particular t & c s.

Broke_Student

Just follow people around the shop/approach people in que:

"Excuse me, are you about to buy that *item* for £300? I can save you £20 on it. I got this credit note for £250 but there is nothing I want"
"Yeah good deal, I'm interested. How do I know it's not a scam?"
"I can que up and buy it for you first if you then give cash. Just remember that you can't then bring it back if you change your mind, but can bring it back for an exchange if it's faulty."
"I'm sure I want this item. Deal..."