Nectar balance problem

nandrews

For a while now I have been telling Nectar that my balance has been changing (reducing) without me spending any points! Even the statement says that I have not spend any! But Nectar have been procrastinating!
Now they say "we're aware that some collectors experience an error with this" "however .... no resolution could be reached"!
"the only way to reach a resolution is to set up a new Nectar account and transfer the points to this"!!! Which they ask me to do!
I am objecting because I shouldn't have to "jump thru' hoops" to provide a workaround for their problems.
As they say that they have other collectors who have experienced this, are there any here who have had this problem.
btw we are talking of a variation between what points Nectar tell me I have and what the Nectar website shows me, to the tune of 2000 ponts!
Please post here or pm me if you have experienced similar.

Thanks
Nigel