GameStop UK not delivering

miniemma

I wish I had looked at their Facebook page and Twitter feed before I ordered :mad:

They are the cheapest for a Dualshock 3 controller for PS3 at the moment but it doesn't look like they are sending out anyone's orders for anything at all.

They took my money on 4th January, confirmed my order on 7th but nothing from them since then. Not answering the phone and not replying to emails.

Flyonthewall

Gamestop is a well know legit site/company. If they are not delivering there must be a reason.

Have you tried Facebook or Twitter yourself to get a reply?

Are you sure they actually took the money or that you haven't been refunded and they just haven't contacted you to let you know?

Is it possible they have sent it and not sent an email to let you know? It hasn't been that long since they confirmed the order so depending on dispatch time and post you may not have received it yet if it has been sent.

miniemma

I know they are, that is why I ordered from them.

Money left my account on 4th January.

I have emailed, telephoned, facebooked and tweeted As have many many other people by the looks of Facebook and Twitter.

I know it hasn't been long but others have been waiting much longer and I thought it might be a good idea to let MSE members know to be wary.

Flyonthewall

miniemma wrote: »

I know they are, that is why I ordered from them.

Money left my account on 4th January.

I have emailed, telephoned, facebooked and tweeted As have many many other people by the looks of Facebook and Twitter.

I know it hasn't been long but others have been waiting much longer and I thought it might be a good idea to let MSE members know to be wary.

Fair enough. Thought it best to double check as sometimes people don't think to do the above. There's bound to be someone who hasn't heard of Gamestop either.

Hope you get it sorted I imagine they're quite busy trying to get things sorted which is possibly why there is a lack of contact (although that's no excuse really,a quick email to all would be a start).

miniemma

Still nothing. Complaints on Facebook and Twitter are mounting up!

DCFC79

Not used them myself but have seen deals on HUKD so thoguht they were reasonable to use adn they were on my list of who to use in the future, think ill hold fire on that for now.

MrLooper

I am a happy GameStop customer!

I ordered my PS4 on 1 Jan 14 and it was delivered yesterday (18 jan). Plus it was cheaper then Amazon who I was planning to order from, but I got it from GameStop and have no regrets.

Also used topcashback, so total was £313.47.

unholyangel

Just to add for OP....if you paid by card (and not via a third party like paypal), you should be able to initiate a chargeback with your bank after 15 days for non-delivery.

miniemma

Thanks unholyangel, I have already contacted my credit card and they say 33 days, I've filled the forms in.

I had a reply from Gamestop yesterday saying they don't know what happened and don't know why my order was not despatched and have allegedly refunded me. Not sure why they didn't just send out my controller!!??

Of the 2 types of complaint on their facebook and twitter accounts, i have probably now moved from those not receiving their order to those not receiving their refund