Incorrect price on package

Cough_Potato

Recently purchased an item in a Department store. Now I didn't check my receipt at time as shop was busy plus I had bought quite alot of stuff.

Anyway went home, checked receipt and discovered the price I paid was more than label on package.

Took item back and Department manager said the item was incorrectly priced and should have been marked at price I was charged

What is position? Should I have been charged price on packaging or higher price?

duggan1

Cough_Potato wrote: »

Recently purchased an item in a Department store. Now I didn't check my receipt at time as shop was busy plus I had bought quite alot of stuff.

Anyway went home, checked receipt and discovered the price I paid was more than label on package.

Took item back and Department manager said the item was incorrectly priced and should have been marked at price I was charged

What is position? Should I have been charged price on packaging or higher price?

Higher price. Shops are allowed to make mistakes. They only break the law if it is intentionally misleading.

getzls

Did they give you the option to get your money back?

RikM

I thought the rule was that they had to offer it at the price labeled, or withdraw it from sale? Probably academic after the fact though, as by paying, the more expensive price was accepted, and the contract made.

duggan1

RikM wrote: »

I thought the rule was that they had to offer it at the price labeled, or withdraw it from sale? Probably academic after the fact though, as by paying, the more expensive price was accepted, and the contract made.

No store is under any obligation to sell you anything, though you would hope that once a mistake is noticed it would be rectified.

donnac2558

That is a common error, people think that if the store miss prices an item they must sell it at that price. Don't believe they have to withdraw it either, just put the correct price asap. Some will give at that price as a good will gesture but they do not have to.

Valli

On the consumer rights part of the forum this query is answered in this sticky

https://forums.moneysavingexpert.com/discussion/3277262

warmhands.coldheart

donnac2558 wrote: »

That is a common error, people think that if the store miss prices an item they must sell it at that price. Don't believe they have to withdraw it either, just put the correct price asap. Some will give at that price as a good will gesture but they do not have to.

Missing the point a bit.


The item was priced at £A. OP bought at £B (Higher Price). At no point did Retailer make OP aware of this error.... Had Retailer made OP aware of this error at checkout, OP could have decided whether to proceed with purchase...... Retailer in this instance should, at the very least, give OP the opportunity to return the item...


On withdrawal of items, The retailer is obligated to re-price the stock immediately once the error has been highlighted otherwise they will in all intentions be "intentionally trying to mislead with pricing" if they cannot re-price immediately, then the items must be withdrawn from sale until re-pricing can be done....

warmhands.coldheart

RikM wrote: »

.. Probably academic after the fact though, as by paying, the more expensive price was accepted, and the contract made.

Item was priced incorrectly....... so not really a lawful "contract"...
Misleading Consumer..... OK unintentionally, but if they are unwilling to take item(s) back, (provided they are in as sold condition) then retailer would have a case to answer