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Compliance Administrator

chocoholic24
Posts: 17 Forumite
Hi Guys
i was wondering if anyone could help me
i applied for a job in december for a compliance administrator and the advertisement was quite vague, just said to support the office in the completion of compliance activities and then had essential skills such as office experience and computer literate.
I got a call this morning for it, had a short interview on the phone - why are u intrested, what do u do currently etc etc - i passed that stage now i have been invited for a formal interview
i am quite confused as now they have sent me the proper job spec and it includes quite a bit on there, more detailed information on the job but i dont feel very confident about it :-(
my question is, can someone help and explain what exactly it is that a compliance administrator does?
also what sort of questions they may ask?
i have a degree in accounting and finance, and we did a few things on compliance, making sure companies are compliant with rules, mainly in international finance, but it was about 5 years ago i did that module and i cant really remember much.
i looked online and a few websites are saying that you should have a minimum 2-3 years experience, but i dont? i come from a customer service background, call centre/retail.
any help would be most appreciated.. i am really nervous :-/
i was wondering if anyone could help me
i applied for a job in december for a compliance administrator and the advertisement was quite vague, just said to support the office in the completion of compliance activities and then had essential skills such as office experience and computer literate.
I got a call this morning for it, had a short interview on the phone - why are u intrested, what do u do currently etc etc - i passed that stage now i have been invited for a formal interview
i am quite confused as now they have sent me the proper job spec and it includes quite a bit on there, more detailed information on the job but i dont feel very confident about it :-(
my question is, can someone help and explain what exactly it is that a compliance administrator does?
also what sort of questions they may ask?
i have a degree in accounting and finance, and we did a few things on compliance, making sure companies are compliant with rules, mainly in international finance, but it was about 5 years ago i did that module and i cant really remember much.
i looked online and a few websites are saying that you should have a minimum 2-3 years experience, but i dont? i come from a customer service background, call centre/retail.
any help would be most appreciated.. i am really nervous :-/
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Comments
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Well, I just googled it out of idle curiousity, and found http://www.reed.co.uk/jobs/hr-and-compliance-administrator/24061731#/jobs/compliance-administrator
This is an HR based job, but the JD outline supports my theory that it's mainly to help any office comply with regulatory inspection and with their own policies. Do you know who will be employing you? What business is your employer in? If you can give an idea of the line of business, there might be people on here who can tell you what sort of things the company will have to comply with. If you don't know, your existing experience does sound quite good. I would go prepared to talk about what regulations international finance firms have to comply with, and what you did to ensure this happenedGood luck!
Ex board guide. Signature now changed (if you know, you know).0 -
What line of business is the employer in? What department does the job fit in?
In a direct insurer there are two typical areas where you get a "compliance administrator". The first is in the call centres where you are basically auditing telephone calls not for sales technique etc but to ensure that the calls are compliant - ie not offering advice, giving the correct statements, answering queries on the product correctly, telling them about the cooling off period etc. This is a fairly straightforward job where you are often doing binary yes no answers to different sections of a form and noting any issues/ concerns. These go into a db and subject to rules a call centre operative will either get some informal training/ advise through to being held up for gross misconduct.
The other area is more back office where its reviewing new marketing materials, policy wordings etc to ensure they are compliant. As this requires more expert knowledge and administrator is normally more paperwork based than actually making the decisions so managing the queue of requests, ensuring all covering forms are completed correctly for each request, ensure the materials for sign off are in an appropriate format etc. You'd then normally have a higher titled person doing the actual validating the materials as compliant or not.
Undoubtedly there are many other industries and many other departments that have rules that the business must be compliant with and an administrator will either be doing the easy checks or assisting with the more complex checks.0 -
jobbingmusician, many thanks for ur response - i should have been a bit more clearer though - i studied compliance in modules at university, didnt actually do any work with companies but we looked at how they are complying with international regulations etc..
the job is for a compliance administrator at a recruitment agency. ive been having a look at their role profile, and im just going to make notes as to what i have done or can do that matches their bullet points.
thanks for ur response also InsideInsurance - i appreciate all ur help :-)
does anyone think there may be a chance of competency based questions for this? only because i am rubbish at them and find it difficult to find an example on the spot.
and would i sound too 'cocky' if i said that my accounting degree would make me a suitable candidate as we covered compliance in our studies, so i know a bit about it (even though i cant remember much?) i do intend on doing some research though before i go for the interview.0 -
chocoholic24 wrote: »does anyone think there may be a chance of competency based questions for this? only because i am rubbish at them and find it difficult to find an example on the spot.
and would i sound too 'cocky' if i said that my accounting degree would make me a suitable candidate as we covered compliance in our studies, so i know a bit about it (even though i cant remember much?) i do intend on doing some research though before i go for the interview.
There is a very high chance of them asking competency questions, its what has been in fashion for several years now.
An interview is there for you to sell yourself. You can tell them you have done compliance as part of your degree without coming across as cocky.0 -
Probably just a new name for the employees at the broo0
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Can anyone recommend any questions I should ask them in the interview?
Looking at the role profile it has a lot to digest, but looking at the job description of a compliance administrator on reed for example is different.. Reed suggests it's like being a recruitment consultant.. But the job profile I have suggests dealing with staff after they have joined, e.g pay queries
This is quite mind boggling if I do say so myself
Any help on this would be appreciated guys!0 -
superbigal36 wrote: »Probably just a new name for the employees at the broo
What do u mean?0 -
chocoholic24 wrote: »Can anyone recommend any questions I should ask them in the interview?
The best two to me are:
1) What are you looking for in your ideal candidate? - then say how you have those skills/ attributes
2) What are going to be the biggest challenges in the first 3 months for the successful candidate? - then say how you've either overcome these before or say how you would
Outside of that it is the usual types of questions about training opportunities, where they see the role going (ie promotion), why the role has come up (ie new function, expansion, replacement etc), what the work culture is, what they like about working for the company etc
If you want to be ballsy then you can ask them what doubts they have about your suitability for the role and then address them
You can ask bigger questions, where the company is going, what its biggest challenges are etc but unless you will be at a grade to influence these I wouldnt bother unless you have particular concerns about their viability etc
Remember the questions are as much an opportunity for you to further sell yourself as they are to answer questions that you really want answered. You just are more in control of this section
Avoid questions about holiday, pay, payrises, bonuses etc unless they bring them up0
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