Electricity Providers - Your Thoughts Please?

TrishaM

I'm on my way from budget to electric Ireland, and I have decided to move my mum as well, budget's customer service is non existant, I have been waiting a week for a call back, and had been promised that someone would call me last thurs.. So will be interesting to see how long the credit takes when we leave...

Golden_Anemone

Got this e-mail from Electric Ireland today

Hi xxx, Thank you for choosing Electric Ireland as your Electricity Supplier. Please find attached our Standard Terms & Conditions and our relevant Price Plan which contains our current pricing structure. Under the terms of our Electricity Supply Licence you have the right to cancel or withdraw from this contract within ten working days. If you have any queries on your account please call our Customer Contact Centre onLoCall 0845 600 5335 or email us at [EMAIL="customerservice@electricireland.com"]customerservice@electricireland.com[/EMAIL]. We are open for calls from Monday to Friday 9am – 5pm. We would like to thank you, once again, for your custom and look forward to providing you with our best quality customer service. Yours sincerely,

Good to see things moving forward.

northernireland10

Just phoned Electric Ireland to transfer over on keypad from Budget - switch date 06/02/14.
just under 2p/unit saving to be had!

D.A.

I'm still waiting for Electric Ireland to send me out the documentation they said they'd send when I phoned them before Christmas to switch...

rolo1_2

Does anyone know if you can top up on-line with Electric Ireland?

ChrisNI

As far as I understand (and I may be wrong), they only offer PayPoint and telephone topups, no online facility available.

http://www.electricireland.com/electricirelandni/residential/manage-your-account/topup-and-credit.jsp

Golden_Anemone

I got a call from Budget today saying they were sorry I had decided to switch and asking for my reasons. The guy said something that I think is simply untrue but I didn't care enough to argue with him - he said that the rates Electric Ireland were charging were introductory rates and that they will go up. I think he is confused with Airtricity. Has anyone else been told this?

Cherryscone

I changed from NIE to budget and then I went back I seen no difference budget prices were lower but went up as the saying goes better the devil you know .

lazer

I'm thinking of changing to electric Ireland but the no one line facility puts me off.


Although there is no minimum contract so could just move back to budget.


For non-keypads, Power NI's online option seemed to be just as cheap as airtricity and budget the last time I looked

bigsy

Golden_Anemone wrote: »

I got a call from Budget today saying they were sorry I had decided to switch and asking for my reasons. The guy said something that I think is simply untrue but I didn't care enough to argue with him - he said that the rates Electric Ireland were charging were introductory rates and that they will go up. I think he is confused with Airtricity. Has anyone else been told this?

There's no doubt thet EI's rates will change at some point, the question is when and by how much.

When I switched from Budget to EI, Budget phoned me and told me that the EI tariffs didn't include VAT (which they patently did). Whether this was a deliberate attempt to mislead or was an error I don't know but these calls are simply their attempt to discourage you from switching.