Rossendales - think of this next time someone posts about them!

Coupon-mad

I was just browsing the Rossendales website seeing as they are being used by Excel and VCS to send threatograms now:

http://www.rossendalescollect.com/index.php/staff

''I think the best thing about working for Rossendales Collect has to be the free eyebrow waxing, massages and Sheila and Elaine with the tea trolley.
You get regular massages at your desk and eyebrow waxing which is great if you don’t have time to get to a salon.''


You couldn't make it up!

HO87

And the worrying fact is that so many of the "employees" seem to feel the need to comment on it. Can one assume that these freebies define their staff demographic?

fisherjim

I really did think this was a joke website at first:

I have worked here for nearly 5 years now and I have seen massive improvements in the way the company is run. The staff are regularly treated to free eyebrow waxes & massages – I have never known this of any other company I have worked for.
Jenny D
:rotfl::rotfl::rotfl:

I used to work for a company that thought it was that good, and encouraged staff to make written comments like that, [STRIKE]people[/STRIKE] creeps then tried outdoing each others comments to impress their line managers to gain favour!:o

fil_cad

Hmmm? Wonder if the blokes who work there get hand relief LOL :rotfl: :rotfl:

Umkomaas

Sounds a lot like Nev Wilshire's BBC 3's 'The Call Centre'.

Strap line 'Happy People Sell'.

http://www.bbc.co.uk/programmes/p018vlpy

If you haven't watched, try to.

ffacoffipawb

fil_cad wrote: »

Hmmm? Wonder if the blokes who work there get hand relief LOL :rotfl: :rotfl:

Probably only on a DIY basis.

4consumerrights

Other "employee" comments:

“Rossendales is a friendly company to work for” V Kirk
"I work for the professionals with the professionals"
Linda A

That's strange because I didn't find Rossendales very professional when bailiffs turned up on my doorstep chasing an alleged unpaid council tax - debt not even in my name and was a previous owner of the property. It took the threat of legal action for harassment and compensation before a written apology was received.


********************************************************

One of the director's and a shareholder of Rossendales: Michael Shang is also a director of Civil Enforcement Agency Limited - a trade body for baliffs

Code of Practice: http://www.civea.co.uk/editorimages/CIVEA%20Code%20of%20Conduct%20and%20Good%20Practice%20Guide%20%2810.10.12%29.pdf

Member list:

http://www.civea.co.uk/member-list.htm

Equita Limited features on the list - Equita is a subsidiary of Capita and Steve Brown from Equita is currently the vice president of the BPA (and will be president in 2015)

http://www.equita.co.uk/Home/News.aspx

Coupon-mad

Umkomaas wrote: »

Sounds a lot like Nev Wilshire's BBC 3's 'The Call Centre'.

Strap line 'Happy People Sell'.

http://www.bbc.co.uk/programmes/p018vlpy

If you haven't watched, try to.

I love that programme - and the Rossendales comments reminded me of the Call Centre's airhead tea-lady! I always think of The Call Centre when I get unsolicited calls on my mobile (which isn't TPS registered). I once asked to speak to Nev or Griff or Chickenhead...the stupid 'PPI reclaim' idiot on the other end put the phone down!

Umkomaas

Coupon-mad wrote: »

I love that programme - and the Rossendales comments reminded me of the Call Centre's airhead tea-lady! I always think of The Call Centre when I get unsolicited calls on my mobile (which isn't TPS registered). I once asked to speak to Nev or Griff or Chickenhead...the stupid 'PPI reclaim' idiot on the other end put the phone down!

The lovely Hayley Pearce, what a star, but would you chance a cuppa from her pot? :eek: