Chasing wins!

I_luv_cats

Hi


Who's ultimately responsible when a win is late ?


The publisher (Newspaper/Magazine) or the prize provider?


I guess the publisher doesn't want to rock the boat as they get said money for publishing and the prize provider has already had all the glory, so what do they care.

mjm3346

Whoever is running/ran the competition which in some cases will also be the prize provider.

I_luv_cats

mjm3346 wrote: »

Whoever is running/ran the competition which in some cases will also be the prize provider.

There lies the problem.


The publisher is blaming the prize provider, so I am stuck!

mjm3346

Might fall under this part of the CAP code

Fundamentally, promoters are responsible for all aspects and all stages of their promotions (which includes ensuring agencies, intermediaries and staff are able to deliver on the promotion) and must avoid causing unnecessary disappointment (Rules 8.1, 8.2 and 8.14).

http://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Sales-Promotions-General.aspx


Maybe give the IPM a try

http://www.theipm.org.uk/

I_luv_cats

Quote:
Fundamentally, promoters are responsible for all aspects and all stages of their promotions (which includes ensuring agencies, intermediaries and staff are able to deliver on the promotion) and must avoid causing unnecessary disappointment (Rules 8.1, 8.2 and 8.14).

mjm3346 wrote: »

Might fall under this part of the CAP code




http://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Sales-Promotions-General.aspx


Maybe give the IPM a try

http://www.theipm.org.uk/

Thanks for your response. I was looking at (below) the other day. (It's getting to the right person to do what the code says)



https://forums.moneysavingexpert.com/discussion/4697225

My question is: why does it take so long for some promoters to send out prizes? In a few cases months have passed before you get your prize, and that is often after several gentle reminders. I can't understand why the promoters don't have the prizes ready when they actually publish the competition.

I’m with you on this. It’s really disgraceful when winners are still waiting for their prizes months after a win and the CAP code does cover managing consumer expectations. It’s not always possible to have the prizes in place when a promotion goes live. Promoters often want to make their newest product available as prizes and sometimes there can be unexpected issues with the production or stock. If there is a legitimate delay then the promoter should at least keep you updated, without you having to chase for details.

Read more: http://www.compersgrapevine.co.uk/2013/07/your-comping-questions-answered-by.html#ixzz2ohb4V28Y