What EXACTLY is NPower's problem?

jazzy

nickcc wrote: »

Yes exactly the same problems. They want you to pay extra now but will they reduce the DD during the warmer months ? Keep entering the up to date meter readings but the DD remains the same. Think I may switch before long as I don't want all the aggro.

If the actual readings are given to NPower over the phone, can they still charge the estimated Direct Debit summary? I have the quarterly Direct Debit option.

brutus1983

Npower will only get worse as all their customer service is being outsourced to India

nickcc

jazzy wrote: »

If the actual readings are given to NPower over the phone, can they still charge the estimated Direct Debit summary? I have the quarterly Direct Debit option.

I gave my start readings over the phone but these were never entered, I then used the on line system and these readings were used. I'd never use the phone method as life's too short to be wasted trying to get through. Hopefully this month, after I've entered the readings on line, I should end up with the correct DD payment.

Consumerist

molerat wrote: »

And meanwhile back here in the real world ..... was that a pig I saw fly by :rotfl:

Well, perhaps it was some wishful thinking there but we should, nonetheless, keep complaining about bad practices especially when supported by bad customer services.

The alternative, surely, is to do nothing with no hope, even, of anything changing. Worse, if it's seen to be tolerated, bad practice will spread.

Consumerist

brutus1983 wrote: »

Npower will only get worse as all their customer service is being outsourced to India

From what I've read, customer services itself (i.e. dealing with customers) is staying in the UK but the back-office support is being transferred to India.

It will be npower's customer services who have to deal with them, not the customer, so the end result will probably be as you suggest.