Npower To Pay £3.5m To Vulnerable Customers

MillicentBystander

Yet more woes for this company.

http://news.sky.com/story/1185165/npower-to-pay-3-5m-to-vulnerable-customers

undaunted

:question: Whilst cracking down on mis selling is to be encouraged and Npower do have a poor reputation re dealing with vulnerable customers this response seems a bit of a sop to me. Either you were mis sold or you were not. If you were then surely you should be compensated ie regardless of your being or not being a "vulnerable customer".

whoimi

Hi
I actually got a letter from them the other day about this issue and i gotta fill in a bunch of forms and they are asking me about my previous supplier which was british gas - all sorts of information which i cant even remember! so ill try to fill it in best as i can

I do recall around teh time this miselling happen i had such a ridiculous monthly bill of around £164 (DD) Per Month for a 3 Bedroom house 2 people only - and we dont even use heavy gas or electricity

only for me to ring up after like 8 months and have a moan at them to end up getting £500 quid Refund back! so i was clearly being ripped off good and proper

i am going to fill the form in i got and see what materialises from this

thank goodness i aint with them now

Consumerist

From the article linked to:

Paul Massara, npower's chief executive, said: "We've worked very closely with Ofgem as they’ve investigated these previous issues. It's good to draw a line under this, so we can focus on our goal of becoming number one for customer experience by the end of 2015."

Recent complaints statistics indicate they are steadily getting even worse.

I think Paul Massara is just sticking up two fingers to Ofgem, who deserve it, and its customers, who don't.

chanz4

As they are so bad, I wonder why he is sacking experienced staff and sending to india?

undaunted

Ed Davey is supposedly going to "order" them to sort it out - according to the Sun the other day - talk about the blind leading the blind

http://www.politicshome.com/uk/story/42256/davey_to_order_npower_to_fix_service.htm

GingerBob_3

undaunted wrote: »

Ed Davey is supposedly going to "order" them to sort it out - according to the Sun the other day - talk about the blind leading the blind

http://www.politicshome.com/uk/story/42256/davey_to_order_npower_to_fix_service.htm

Davey needs to give them a target date to meet specified improvements, and if they don't make it, then they lose their licence. I bet he isn't saying that - but isn't it reasonable for him to do so?

undaunted

It would be in my opinion yes but I very much doubt that he, Ofgem or even anyone else in Parliament has the backbone to do so I'm afraid. Little wonder that Npower appear to continue to believe they can just do as they like