Cathay Pacific double-charged me

lucyinchina

Hi there,

Not sure if this is right place to post this but here goes anyway....

I booked a flight with Cathay Pacific from China to London return for which they charged me in RMB but on my bank statement it was £642.10. To my horror, they had charged me twice. So I spent ages on the phone trying to get through to their customer service in HK but to no avail. I then wrote to them via their feedback form online explaining the situation. Finally I contacted my bank firstdirect who turned out to be very helpful and put the £642.10 charge back on my account and said they would debit it from the retailer who would then have 60 days to dispute the claim.

However, now Cathay Pacific - nearly 2 weeks later, have responded to my feedback form message and have apologised and owned up to the mistake and refunded me the amount in RMB but unfortunately with the exchange rate now I've lost out £31.01. Of course I'm totally upset about this as I have lost money through no fault of my own. But if the bank or the airline don't know that either has refunded the money then my flight would have only cost £31.01.

So I'm wondering what to do, do you think I should assume that the bank will take away the credit now that I have the refund from Cathay Pacific? And should I then try and get the currency difference from them?

OR

Should I just sit back and do nothing and hope that neither party takes the money back?

Thanks in advance for all your help!

Lucy