Have you had good service from the canon winter cashback deal?

slimfandango

https://canon-winter.sales-promotions.com/canon-winter/uk/

Post your thoughts and experiences here.

graphicdesigner

Canon cashback is a shambles! Ordered a Camera and Lens from Amazon, applied for cash back and then got it confirmed both over the phone and in writing that I would get £90 cash back. A week later I got another email to say I was unsuccessful and they wouldn't pay cash back because the lens and camera was part of a promotion. Nothing about it in their terms and conditions though. They send copy and paste emails as replies to the emails I send. When I ring up their cash back line they simply say that they understand but are sorry because they can't make the any changes, management decides but when you ask to speak to management, they are never available. Canon is a joke and I am now advising people not to touch them with a barge pole!

Oh and to top it all off, Canon have now accused me of abusing their terms and conditions. Nice way to treat their customers hey? Trading standards suggested I ask them how I am abusing their T&Cs and guess what... Canon can't answer it. Plenty of canon cashback horror stories on photography forums!

spike241

So far so good, been confirmed, just waiting for payment.

I bought a Canon 40mm and a 430EXII.
Works out ~£230 for both after cashback.

CB for the flash was declined initially (The G in the serial no looked like a 6!) but when I went to change it someone had already approved it.

I haven't heard any of these 'horror stories' either

I'm assuming you bought directly from Amazon and not through 'Fulfilled by Amazon'?

graphicdesigner

Purchased directly from Amazon themselves. That's not the problem, Canon refuse because the Camera and Lens were part of an amazon promotion.

As for complaints, there are loads on the DP Review forums of people who have had to fight to get their cash back and waited for months for it to come through. Will see if I can dig some out later.

davethorp

I ordered a lens and and a flash and received my full cash back of £115 within 2 weeks of submitting my claim

Also purchased from amazon

princess52

I hesitated buying a camera with cash back from Canon because of all the rumours but I went ahead in the end. I had no problem getting the cash back - I gave them the serial number and scanned and uploaded the delivery docket. I got an acknowledgment in a few days , then an email to say it was approved and would be in my bank account in about 2 weeks, then an email to say they had put it in and it would be cleared in a few days and it was! By the way I bought the camera from Jessops which is now very reasonable after a takeover.:T