Railway refunds eligibility?

Mishomeister

Of what I know if the train is significantly late or canceled railway company could refund the ticket price.
What I was wandering if there is anyway to get anything back from railway company if I have a weekly ticket on my Oyster.

Basically my point is that if I've bought a weekly travelcard my expectation were to be able to get from A to B at a specific time.

If the train is late I did not receive a full service that I was expecting to get. SO if I had to use buses and this has meant it took an extra 2 hours form me to get to my destination I do not feel it is fair for me to still be liable for a full price so I was wandering if I could get say 1/5 of my travelcard price compensated by railway company hence I did not get the full service I was expecting plus I had my time wasted.

dzug1

Possibly:

http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

Mishomeister

Problem is this would not be a TFL fault but railway such as First Capital Connect who get a cut from the money that TFL makes from my travelcard

yorkie2

You can claim compensation from FCC, they will probably treat a single journey as 50% of the pro rata cost of the Travelcard, and for a retun as the full pro rata cost of the Travelcard.


It makes no difference what medium the ticket is held on (paper or Oyster)

Mulder00

South West trains have given me some refunds on my travel cards, although I only got the refunds for travel cards bought through them (on Oyster).

Mishomeister

Mulder00 wrote: »

South West trains have given me some refunds on my travel cards, although I only got the refunds for travel cards bought through them (on Oyster).

Have you tried to get any refunds from them for the travelcard bought from TFL for example?

yorkie2

Are you talking about a refund for an unused ticket, or compensation for a ticket that has been used, but a delay was experienced?

If a delay is experienced, then to calculate the amount of compensation due, we'd need to know the exact ticket(s) held, the times of the planned vs actual itinerary, the Train Company/Companies concerned, and the cause of the delay(s).

Mulder00

Mishomeister wrote: »

Have you tried to get any refunds from them for the travelcard bought from TFL for example?

No, it's only limited to travelcards bought from SWT. (I've had one refund backdated more than a year, because I didn't buy my travelcard from them during the interim).

I know that with FCC, you can also just write to them and get some money back for delays.

WiggyDiggyPoo

yorkie2 wrote: »

You can claim compensation from FCC, they will probably treat a single journey as 50% of the pro rata cost of the Travelcard, and for a retun as the full pro rata cost of the Travelcard.


It makes no difference what medium the ticket is held on (paper or Oyster)

Does this apply to all travel cards? I hold a Metrocard for travel in West Yorkshire and there's various zones available. The card also covers me for bus travel throughout West Yorkshire (no zones, just all)

Here's the detail - Signal fault delayed all trains (and cancelled the one I wanted) by 90 mins yesterday. Can I claim for any of this, even if only a % of the journey cost?

yorkie2

http://www.northernrail.org/northern/passengerscharter/ifthingsgowrong

"If a delay to a Northern service adds an hour or more to your journey, we will offer you National Rail travel vouchers to the value of at least 50% of the fare you paid for that journey."

If your annual Metrocard cost, say, £1,000. Let's assume that Northern would take the daily rate to be approx £4 per day, and let's say that a fair assumption would be 2 journeys per day, you would perhaps be eligible for approx £2.

In practice, Northern may use different calculations.