Santander Being treat disustingly

freeisgood

Sorry haven't read all the thread but wanted to say.... write them a letter saying that for every hour trying to resolve this issue (hours on telephone)from lets say 9th december, you will be charging them £30 pounds an hour, and for every letter written to them you will be charging £20.

You should be legally entitled to do this, (just like the banks do to its cusomers) provided they have been given written notice in advance, and you will be able to bill the money for them afterwards.


Could someone confirm this is correct for me please?

opinions4u

freeisgood wrote: »

Sorry haven't read all the thread but wanted to say.... write them a letter saying that for every hour trying to resolve this issue (hours on telephone)from lets say 9th december, you will be charging them £30 pounds an hour, and for every letter written to them you will be charging £20.

You should be legally entitled to do this, (just like the banks do to its cusomers) provided they have been given written notice in advance, and you will be able to bill the money for them afterwards.


Could someone confirm this is correct for me please?

I am afraid you're talking tosh.

jonesMUFCforever

freeisgood wrote: »

Sorry haven't read all the thread but wanted to say.... write them a letter saying that for every hour trying to resolve this issue (hours on telephone)from lets say 9th december, you will be charging them £30 pounds an hour, and for every letter written to them you will be charging £20.

You should be legally entitled to do this, (just like the banks do to its cusomers) provided they have been given written notice in advance, and you will be able to bill the money for them afterwards.


Could someone confirm this is correct for me please?

Absolutely NOT.

You sign up for terms and conditions when opening an account with a bank - the bank here have not agreed your terms.
Total waste of time - OP would be better off trying to get the money that he owes to pay off the debt.

freeisgood

Fair enough.

I saw this on watchdog and because the chap in question notified the bank in writing of his intention/terms, he was then able to claim all his letter charges off them.
This is a fact honest, I didn't imagine this one.

bigadaj

freeisgood wrote: »

Fair enough.

I saw this on watchdog and because the chap in question notified the bank in writing of his intention/terms, he was then able to claim all his letter charges off them.
This is a fact honest, I didn't imagine this one.

This has occurred in certain cases, though only really works where the customer is continually hassled by the bank. Any contract needs to be formed by agreement of both parties, normally by signature but it can also be formed by one party proceeding with work or business after conditions proposed by the other. It's this second case that people have had some success about charging for time where a bank has continued after they've requested them to stop.

A figure of £10 per hour plus expenses is normally quoted as the work couldn't be described as specialist.

Where there is a dispute, as others have said, it should be a straightforward case of formally complaining, waiting for the final response up to 8 weeks and then going to the regulator for a final resolution, unless you fancy a court case which is obviously a bit pricey for most.