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Zavvi next steps...

CBU2004
Posts: 121 Forumite
Just want to know what should I plan to do...
Ok so I ordered a x2 PS Vita mega bundle for £149.99
I thought oh no I used the wrong card, so cancelled IMMEDIATELY and re-ordered.
Now they sent me an email 1 hour later stating, cancellation unsuccessful, so I thought well, fair enough my fault, even though no way they were picked and ready for dispatch that quick!
So I am expecting x4 PS Vita mega bundles.
Now this is problem, the 2 I tried to cancel, did not cancel, however they cancelled part of the order (Which they clearly stated customers cannot do as it is part of a bundle deal)
So my 2 extra Vita's will arrive without bundle games. No worries as they are getting sent back.
All Vita's have been dispatched, however the bundle games have been taken off website, I cannot find them through search, on google it takes me to a page and they are marked "out of stock" whereas yesterday it was marked "awaiting delivery from supplier".
What should I do if they send me the Vita's and say sorry bundles no longer available, and try to charge me for return, which they stated would cost me £6 if they arranged a pick up, surely it's not my fault if they are sending out the Vita's without the bundle deal.
Ok so I ordered a x2 PS Vita mega bundle for £149.99
I thought oh no I used the wrong card, so cancelled IMMEDIATELY and re-ordered.
Now they sent me an email 1 hour later stating, cancellation unsuccessful, so I thought well, fair enough my fault, even though no way they were picked and ready for dispatch that quick!
So I am expecting x4 PS Vita mega bundles.
Now this is problem, the 2 I tried to cancel, did not cancel, however they cancelled part of the order (Which they clearly stated customers cannot do as it is part of a bundle deal)
So my 2 extra Vita's will arrive without bundle games. No worries as they are getting sent back.
All Vita's have been dispatched, however the bundle games have been taken off website, I cannot find them through search, on google it takes me to a page and they are marked "out of stock" whereas yesterday it was marked "awaiting delivery from supplier".
What should I do if they send me the Vita's and say sorry bundles no longer available, and try to charge me for return, which they stated would cost me £6 if they arranged a pick up, surely it's not my fault if they are sending out the Vita's without the bundle deal.
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Comments
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They have just advised me that the item is currently out of stock (the mega bundles games) but they have still sent me VITA and they do not know when the item will be back in stock, (it's a xmas gift) so what should I do, demand they pick the lot up when it arrives. As I only agreed the purchase as part of a bundle.0
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