Jackpotjoy wanting more details

JCD_Capulet

Hi folks, got a question for you.

Just opened an email from jackpot joy whiich reads:

"Dear Joanne

Member ID: ********

As part of our crime, money laundering and fraud prevention programme, and to protect the security of your Jackpotjoy Instant Win account, we routinely request confirmation of identity as stated in our Terms and Conditions.

This is done for your protection and we will require this information from you only once, after which your account will be fully verified.

We ask that you please submit the following information:

• Photo ID (passport or a driving license) or a utility bill displaying your address

• Bank statement/utility bill showing address registered on Jackpotjoy

• Copy of the front of credit/debit card that is registered on your Jackpotjoy account
(Please obscure the first eight digits of the card number for security purposes.)

Please include your Jackpotjoy Member ID on these documents

You may submit this information by any one of the following means:

By FAX to: 0207 478 8191 F.A.O. ‘Gaming Finance’

By First Class post. Please send photocopies of your data to:

Gaming Finance
Mice & Dice Ltd
3rd Floor
54-62 Regent Street
London; W1B 5RE
UK

By e-mail: Please send scanned copies to [EMAIL="support@jackpotjoy.com"]support@jackpotjoy.com[/EMAIL]

Any queries please call Gaming Finance on +44(0)207 478 8136 during normal office hours

We apologise for any inconvenience this may cause and appreciate your patience with regard to this matter. Again, we adhere to this policy strictly for your protection, as the security of your Jackpotjoy account is of paramount importance to us.

Should you have any queries regarding this or any other matter then, please do not hesitate to contact our Customer Support Team at [EMAIL="support@jackpotjoy.com"]support@jackpotjoy.com[/EMAIL] or on 0845 803 8010.

Kind Regards

Russ B - Jackpotjoy Customer Support Advisor

"Imaginative games...lots of fun...you'll love this site."
.net magazine" "

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I don't understand, if my account wasn't verified then why did they allow me to deposit and play money? Nor do I understand why they want photocopies of my ID. They're not getting it, they already have my bank details so who's to say there's not something a little fishy going on here.

Anyone else registered with them and found an email like this?
Thanks, Joanne.

liz105

Run a mile! Good for you for not getting sucked in. Even if it is from them, doesnt mean that the person sending the email is going to use the information legitimately.

iwanttosave_2

I have had to send ID in loads of times on gaming sites, although its not normally requested until I ask for a payout.

JCD_Capulet

I'd consider Gala to be more upmarket than jackpot joy, and they've never requested anything like this from me.

I don't know what it is, but there's a bad feeling lingering around that email.

chevalier

Have you won a large amount of money from the site. I know someone in the chat mentioned having to send of various id to prove who they were before a big pay out.

But I agree with liz send it to [EMAIL="abuse@jackpotjoy.com"]abuse@jackpotjoy.com[/EMAIL] to see if it is a scam
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chevalier

Hi there
Just checked with the host in the chat room, and he suggested forwarding it to [EMAIL="support@jackpotjoy.com"]support@jackpotjoy.com[/EMAIL] to see if it is a scam
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