Quest Debt recovery Pet Debt ?

Kestrel1981

Afternoon all I need some advice. Sooo my little dog got cancer we took him to the vets and after the op petplan made a direct payment. We had two follow up appointments and supplied a further claim form job done we thought. So we moved house and i'd also changed my mobile number but still had the same email to which the vets had, a couple of months passed and ive just had an email from quest saying I owe £180 as you can imagine I was shocked I called the Vets and the vet said we didn't get your claim form we just need one of those and can settle your account i'll pass it on to management and ask them to email you. Just received an email from the vets saying I didn't pay in time so they won't communicate anymore so I should pay Quest even though all that is outstanding is £55 for two appointments and petplan have said they will pay this !!! apologies for my poor grammar but can this really happen also Quest said they will be going for a ccj and balliffs ??

Kestrel1981

I must add the original op was £800 that was paid its just the two follow up app's totaling £55 which has had 125 quid added on by quest !

sistafromanothermista

Kestrel1981 wrote: »

Afternoon all I need some advice.

Sooo my little dog got cancer we took him to the vets and after the op petplan made a direct payment.
We had two follow up appointments and supplied a further claim form job done we thought. So we moved house and i'd also changed my mobile number but still had the same email to which the vets had.

A couple of months passed and ive just had an email from quest saying I owe £180 as you can imagine I was shocked I called the Vets and the vet said 'We didn't get your claim form we just need one of those and can settle your account i'll pass it on to management and ask them to email you.'

Just received an email from the vets saying I didn't pay in time so they won't communicate anymore so I should pay Quest even though all that is outstanding is £55 for two appointments and petplan have said they will pay this !!!
Apologies for my poor grammar but can this really happen also Quest said they will be going for a ccj and balliffs ??

With paragraphs to make it easier to read.
Did you have any correspondence from PetPlan after the event?

sistafromanothermista

Wouldn't you have had to pay for the follow ups seeing as they would have been (possibly) under the excess?

Kestrel1981

Pet plan said as it was all part of the original issue it was a follow on claim and they would pay out. Pet plan even called the vets at my request to advise them they would still pay !! But the Vets say the debt is passed to Quest and nothing to do with them ?

Kestrel1981

Oh and yes paragraphs would help sorry

sistafromanothermista

Kestrel1981 wrote: »

Pet plan said as it was all part of the original issue it was a follow on claim and they would pay out. Pet plan even called the vets at my request to advise them they would still pay !! But the Vets say the debt is passed to Quest and nothing to do with them ?

Have you contacted Petplan?

Kestrel1981

Yes they have called the Vets and said they will pay the £55 but the Vets won't accept the payment. They are saying as payment wasn't made within 60 days I now have to pay quest £180 ! Also the Vets have my email address and even though I have moved they could of used this to contact me and didn't

sistafromanothermista

I would have thought this is between Petplan and the vets?!
Have you read all the small print in your pet insurance?
When i had to claim, i had to pay in full then claim back from the insurers....

Kestrel1981

I thought so too ! The vets agreed to a direct payment as did petplan ! I just can't believe they say they will take me to court and issue a CCJ surely a judge would see sense ?

sistafromanothermista

What does it say in the policy document?