P89 Rebate - any ideas how long?

erique7

Hello!

My accountant advised me to file a P89 (the form for claiming the additional mileage not paid by my employer) it was the first time I've done this and am due for a rebate of nearly £500 which is going to boost my debt free wannabeness lol. I was wondering any ideas on how long the cheque takes to arrive?

Thanks

Emma

stratty

im afraid with the tax office it is often a question of how long is a piece of string?

i have been dealing with a mileage claim for a friend over the past 18 months!

Hoddie_2

If I had any issue outstanding with the Revenue for 18 months, I'd complain in the strongest possible terms, and seek compensation for the time and money wasted chasing them up!

As for the original post, give them 4 weeks and then call. Most HMRC offices have somewhere between 4-8 weeks of post to deal with, but some have implemented 'lean' and this should result in a speedier resolution. You're looking at a minimum 3 weeks though.

stratty

Hoddie wrote: »

If I had any issue outstanding with the Revenue for 18 months, I'd complain in the strongest possible terms, and seek compensation for the time and money wasted chasing them up!

As for the original post, give them 4 weeks and then call. Most HMRC offices have somewhere between 4-8 weeks of post to deal with, but some have implemented 'lean' and this should result in a speedier resolution. You're looking at a minimum 3 weeks though.

well it has reached the point where a 64-8 was sent in so that I can liaise with the tax office on his behalf however this was sent in 6 weeks ago but the CAA Team in Newcastle are currently 10 weeks behind on processing.

i think that 4-8 weeks is a conservative estimate although ultimately it will depend on which office you are dealing with and naturally if the tax office are expecting to have to repay money they always seem to take longer.

if you had a liability to pay they would soon be at your door!

soylent_pink

As far as i have seen the advent of lean has seen post on hand soar. Preston on the other hand have not been leaned and deal with most post the next day.

System

soylent_pink wrote: »

As far as i have seen the advent of lean has seen post on hand soar. Preston on the other hand have not been leaned and deal with most post the next day.

I've have heard of instances where in offices which have been "leaned" if they don't get all of the days post actioned the remainder is stockpiled and the next day they start anew with a new days post and if they don't get all of that days post actioned the remainder is stockpiled too.

I have also heard of an instance where a call centre advisor ended up on disciplinary procedures because her call times where too long. The fact that she had been continually recognised for the quality of her work and her customer service didn't matter because she spent too long providing that service. Now statistics mean more than service.

That's what happens when you take "Time and Motion" practises, best suited to identical repetative work such as industry and garment making, and apply them to clerical work where no 2 cases are the same. BTW in case you wondered although I have a clerical job now my previous job was in "Time and motion".

Lean has resulted in the cessation of having one worker having their own Alpha split and dealing solely with their group of customers from start to finish offering one to one customer service and immense job satisfaction. Now the processes have been split up and this means when for example you send in your tax return 1 person logs it another part captures it (put details on computer) etc etc.

The TCO is due to be leaned too.

I think HMRC would be better spent using the excess money currently being wasted on "Lean" experts on providing better training for their staff. The government should also go away from this contact centre culture and go back to personal service. The public want to know that one person has taken ownership of their problem and that it's not being passed from one department to another.

To the OP sorry my rant is now over . Currently we advise customers that it takes 4-6 weeks for any refund to be made providing further information is not required by your tax office.