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Scotrail - refund?
EscapeUK
Posts: 7 Forumite
My 45 min train journey home tonight turned into a 1hr and 45min journey (due to signalling problems). Anyone know where I stand regarding a refund?
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http://www.scotrail.co.uk/aboutus/passenger-charter/view-chapter6b57.htmlIf your train is delayed or cancelled and it is our fault, or that of the rail industry, we will look into each case on an individual basis.
As a rough guide, if your train is delayed for more than 30 minutes on a First ScotRail service, or causes a 30 minute or more delay to your journey, you can normally expect National Rail travel vouchers to the value of 50% of that journey. If you are delayed for more than one hour, you will receive travel vouchers to the value of 100% of that leg of the journey.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Use the Scotrail Website for how to claim a refund.
http://www.scotrail.co.uk/aboutus/passenger-charter/view-chapter5c6f.html
Or use the ScotFail website
http://scotfail.co.uk/index.htmlFares Advisor & Oyster Specialist - Newdeal/ukRail Fares Workshop Accredited0
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