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Clever people needed! My situation
Ezrolith
Posts: 22 Forumite
Hello!
I am hoping someone can give me some guidance on a problem I have!
Back in October last year I joined a contract with JJB Gym for £35 a month. It is a 6 month contract, however if you have a good reason they can cancel your membership within this period (several people I know have done this).
Anyway, my problem is back in November I had a problem which means I couldn't afford the gym membership for either myself or my girlfriend. I went into the branch for advise, they seemed pretty clueless but told me if I wrote a letter in that would be okay. I wrote a letter to the address I had on my initial documentation from them, and awaited a reply.
Several weeks later I had heard nothing and so cancelled the direct debits (mine and my gf) with the bank. I assumed if there was a problem they would write, however I received no correspondence so my friend who was still a member discussed my situation with a member of staff who said it would be OK and they would write to me if I owed them any money. I obviously did not use the gym since last... November (before I cancelled DD) and assumed it was over.
However, several weeks ago I found out my account is still active and on their system we have both accumulated a 'debt' for the last... 7 months? I phoned and confirmed this and was told 'yep your membership is still active you just need to come in and pay £XXX'.
Needless to say I was gob smacked, the guy didn't know how to help he said I'd have to speak to head office. I am now too scared to contact them in case they tell me I need to pay them several hundred pounds within the next month. I don't know what to do and if I can legally refuse to pay this, or if they hold the upper hand.
Any ideas?
I am hoping someone can give me some guidance on a problem I have!
Back in October last year I joined a contract with JJB Gym for £35 a month. It is a 6 month contract, however if you have a good reason they can cancel your membership within this period (several people I know have done this).
Anyway, my problem is back in November I had a problem which means I couldn't afford the gym membership for either myself or my girlfriend. I went into the branch for advise, they seemed pretty clueless but told me if I wrote a letter in that would be okay. I wrote a letter to the address I had on my initial documentation from them, and awaited a reply.
Several weeks later I had heard nothing and so cancelled the direct debits (mine and my gf) with the bank. I assumed if there was a problem they would write, however I received no correspondence so my friend who was still a member discussed my situation with a member of staff who said it would be OK and they would write to me if I owed them any money. I obviously did not use the gym since last... November (before I cancelled DD) and assumed it was over.
However, several weeks ago I found out my account is still active and on their system we have both accumulated a 'debt' for the last... 7 months? I phoned and confirmed this and was told 'yep your membership is still active you just need to come in and pay £XXX'.
Needless to say I was gob smacked, the guy didn't know how to help he said I'd have to speak to head office. I am now too scared to contact them in case they tell me I need to pay them several hundred pounds within the next month. I don't know what to do and if I can legally refuse to pay this, or if they hold the upper hand.
Any ideas?
0
Comments
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Get something in writing from the branch staff confirming their understanding of the situation.0
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when you go to the jjb for a work out do you have to sign in? I know you do with most gyms, if so here is you proof you haven used it.
That is a start
also have you got a copy of the letter you sent them? what about a postal receipt?0
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