Thomas Cook Flight Delay Claim

CMZ

Hello,
I recently submitted a claim with Thomas Cook regarding a flight delay claim in line with recent European Legislation. Having submitted my claim Thomas Cook turned it down citing "Extraordinary" reasons. I wrote to the CAA who have confirmed they've written to Thomas Cook to ask them to re consider my case.

Thomas Cook refuse to confirm if the CAA have been in touch with them, refuse to say if they've re opened my case and refuse to be more specific about the "Extraordinary" reasons to enable me to compare the reason to the list of extraordinary reasons the CAA list.

I feel that Thomas Cook are just hiding everything in the hope I'll go away.

Has anyone come across the same thing? Has anyone any advice on how I might get a straight answer from Thomas Cook that will allow me to move things on.

I don't suppose anyone one is aware of a list of flight numbers and dates that exists to show where other passengers have had a successful claim so fellow passengers can use this to help their claims?

Thank you

CMZ

bobsa1

Hi we are having exactly the same battle with Thomas Cook. Ours is to do with a flight from Florida in 2011. Thomas Cook have told us the reasons for the delay are private !

We have just issued proceedings in the Court as we are so fed up of the whole situation. We are working on the theory of let the judge decide.

Caz3121

This is the thread you need here > https://forums.moneysavingexpert.com/discussion/4384693
NBA then court is the possible action, plenty others on the thread need to follow the court route

CMZ

bobsa1 wrote: »

Hi we are having exactly the same battle with Thomas Cook. Ours is to do with a flight from Florida in 2011. Thomas Cook have told us the reasons for the delay are private !

We have just issued proceedings in the Court as we are so fed up of the whole situation. We are working on the theory of let the judge decide.

Thank you, I feel the same and am just looking into this as my next step.