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Halifax Mortgage - Poor Service
jamie07971
Posts: 153 Forumite
I wanted to share my experience with trying to fix my existing Halifax mortgage.
I paid for a mortgage valuation with Halifax on 4th July due to needing to renew my current Halifax mortgage and them plucking a ridiculously low figure from thin air to value my property. After 3 weeks they had still not arranged for the valuation to be completed but still took my money. After complains to the CEO they eventually booked the valuation through a company called Colley’s which Halifax use for their mortgages.
The valuation was completed in August. A week after this, I had not heard anything back from Halifax or Colley’s. I got passed from pillar to post and strangely Halifax could not find the valuation. They kept telling me to contact Colley’s directly – I did this, however they were unable to give me the valuation details as the valuation was for Halifax and not myself. They claim they had sent this information to Halifax on two occasions. Halifax staff were unable to find this despite numerous calls to the mortgage department. The valuation was important in order to find a fixed rate below 75% LTV. Eventually this was found after another complaint to the CEO complaints team.
It is now November and I am still not sure what the outstanding balance is of my mortgage as Halifax give me a different figure each time. The CEO complaints team have also been given different figures each time I speak to them.
The service is extremely poor, the CEO complaints team are unreliable and fail to return calls and do not have factual information on the outstanding mortgage balance when they do. I have been assured that once this is sorted the interest will be backdated to September.
Hopefully I will have this resolved soon, but in the meantime has anyone else experienced similar problems with Halifax and any advice on how to resolve this?
Jamie :mad::mad:
I paid for a mortgage valuation with Halifax on 4th July due to needing to renew my current Halifax mortgage and them plucking a ridiculously low figure from thin air to value my property. After 3 weeks they had still not arranged for the valuation to be completed but still took my money. After complains to the CEO they eventually booked the valuation through a company called Colley’s which Halifax use for their mortgages.
The valuation was completed in August. A week after this, I had not heard anything back from Halifax or Colley’s. I got passed from pillar to post and strangely Halifax could not find the valuation. They kept telling me to contact Colley’s directly – I did this, however they were unable to give me the valuation details as the valuation was for Halifax and not myself. They claim they had sent this information to Halifax on two occasions. Halifax staff were unable to find this despite numerous calls to the mortgage department. The valuation was important in order to find a fixed rate below 75% LTV. Eventually this was found after another complaint to the CEO complaints team.
It is now November and I am still not sure what the outstanding balance is of my mortgage as Halifax give me a different figure each time. The CEO complaints team have also been given different figures each time I speak to them.
The service is extremely poor, the CEO complaints team are unreliable and fail to return calls and do not have factual information on the outstanding mortgage balance when they do. I have been assured that once this is sorted the interest will be backdated to September.
Hopefully I will have this resolved soon, but in the meantime has anyone else experienced similar problems with Halifax and any advice on how to resolve this?
Jamie :mad::mad:
0
Comments
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I know it's not what you're asking necessarily but aren't there better rates available by remortgaging elsewhere? I'd be asking for the valuation fee back.0
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You are right but at the moment I am not in a position to change lender0
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Has it officially been logged as an FCA reportable complaint?0
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Yes it has - I am expecting a call tomorrow following their final response.0
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I don't think you can much more than wait for that and act accordingly in that case.0
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