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MySupermarket Cashback concerns

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movingon
movingon Posts: 539 Forumite
Part of the Furniture 100 Posts Name Dropper
edited 25 November 2013 at 10:57AM in Food shopping & groceries
Any one else having trouble with MySupermarket cashback? I registered for VIP programme, where they pay for delivery charges, but have had no payments to date. Looking on their forum, and on their Facebook page, there are loads of people asking where their cashback is for various things. The stock Mysupermarket reply is that they are very busy, and working their way through the system. They also actively discourage people from posting their gripes on FAcebook, by saying the page is not monitored, so they cannot reply there.
However they seem to actively manage to put their promotions there, and they also inundate my email with the latest offers and enticements.
I have made contact with them, but they just say they are busy and looking into it.
Feeling a bit miffed........:mad:

Comments

  • hey movingon, i had a similar issue with a handful of instore cashback from October and I tried to email them to ask what was going on.

    resent my email a couple of days ago and got a reply that i am meant to email in receipts. However when i signed up terms were that they would request them if they needed them within 7 days of using the app for the shop.

    have just emailed them stating this and will see what they reply
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