Overpayments and Arrears trouble

payingovertheodds

Just to update you all.

Complaint FINALLY coming to a conclusion. CSA have admitted maladministration and poor service. Had to pay the arrears all at once because of threats of deductions from earnings order and court (even they they apologise that it is their fault that the arrears happened). STILL waiting for an apology!

Thank you all for being a listening ear when i needed it.

Cally_Smart

We are still waiting for the outcome on our situation. Did you get any back & did they admit the children weren't QC's? The stress caused is very unfair,it's dragging on & on for us but I'm glad you are having some success.I guess you will be applying for compensation now for all the sleepless nights! As we are fighting the arrears & have a young child in our family to support we didn't want to have it taken by DEO either and want to be more in control- if that's at all possible with the CSA! Looking forward to the day we get a letter of apology.

FairnessForkidsAndMe

Hello everyone,
I have become a member of this website purposely to add my input to this thread. First of all I would like to thank some of the workers of the CSA for their advise to people on here, although I think one of them is bias with their replies in favour of this Government agency.

My story is similar of made up arrears, through my own research I have found this unacceptable situation common for NRP's up and down the country.

As complaints should be remedied upon the very first point of contact within this agency, the conclusion I have come to is that they try and wear you down. I believe the 'made up arrears' for people are generally imposed on compliant NRP's (easy money) to make up for the CSA's financial targets.

If this is the case then this agency is acting fraudulently as defined by the fraud act 2006 and not abiding by legislation which this agency should, but generally do not adhere too.

This agencies employees are civil servants and are obligated to adhere to the civil service code of conduct, defined by Honesty, Integrity, Objectivity and Impartiality. This code is part of this agencies employment remit. If this code is broken by these employees then they could be held accountable for acts of serious and gross misconduct (dependent of the offence and evidence submitted).

If you believe that you have clear incontrovertible evidence against these employees for acts of fraud (fraud act 2006), and acts of serious and gross misconduct. You can submit your evidence to the following department for an investigation to be undertaken against the employees concerned in relation to your evidence.

I hope this information helps people to find closure, the department is,

Internal Investigations
Finance and Commercial Division
Department for Work and Pensions
Room BP9251
Belsay House
Benton Park View
Longbenton
Newcastle-upon-Tyne
NE98 1YX