postponed bedroom fitment

tee_el_bee

I ordered fitted bedroom furniture from Hammonds, paid 80% as required and arranged delivery/fitting date. The evening before that date I was warned they may be arriving late morning. On the due day, they cancelled that fitting and rescheduled for the following week as they had delivered to the wrong fitter. I had taken a day's holiday from work and spent several hours moving furniture out of my bedroom and spare room (they had requested a workroom) into the garage.

No problem when the furniture arrived, but I lost a holiday and endured many hours hard work moving furniture out, then back upstairs into the bedrooms. Why should I lose out due to their mistake.

The contract states if I cancelled at short notice I would be charged £150, so I asked for that amount discounted. They offered £50 and won't increase. Where do I stand?

unholyangel

What losses have you reasonably incurred (not for the first appointment but for the 2nd)?

wealdroam

Tee el bee, have a read of MSE's Failed Delivery article.

tee_el_bee

The delivery/fitment was re-scheduled for the following week, when I already had time off work booked because a relative was staying. We had to change our plans for a day out, I had to empty both bedrooms again and my visitor had the inconvenience of moving out of the guest room while work was going on, but I can't point to any actual cost.

I had read the article on missed deliveries, but that scenario isn't covered. I would have thought that the missed fitting date with all the upheaval was the most important, but it seems not.

wealdroam

tee_el_bee wrote: »

I had read the article on missed deliveries, but that scenario isn't covered. I would have thought that the missed fitting date with all the upheaval was the most important, but it seems not.

Missed delivery date... missed fitting date... the principle is the same.

It is also the same if, for example, a service engineer is booked to attend a broken washing machine and fails to attend.

If you have suffered a loss due to someone else's failure to deliver either the goods or a fitter, then there is a valid opportunity for a claim for compensation.

Of course you will need to be able to substantiate any claim, and in your case it appears that you cannot do that.