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Warning about Asda online orders
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Joe900
Posts: 1 Newbie
If you have placed an online order with ASDA and then go in to edit your order up until the day before, you may LOSE your delivery slot completely. This happened to me and there are no warnings on their website or email that this may happen.
I edited my order at 4pm the day before my saturday am delivery and was not able to check out again as the web page wanted a new delivery slot on a completely different day! The website clearly stated that you can amend up to 11pm the night before the delivery. Customer services totally useless as told me not to worry as by not checking out the default previous existing order and delivery slot would take place. I GOT NO SHOPPING and no explanation. Beware if your delivery matters to you on that day as with Xmas coming up who knows when you could actually get your turkey - mid Jan?? I have written to them but they are giving me the silent treatment and have not given me any explanation at all. I will keep trying to escalate as they have to give a warning you may lose:mad: your booked slot if you edit an order. Best of luck.
I edited my order at 4pm the day before my saturday am delivery and was not able to check out again as the web page wanted a new delivery slot on a completely different day! The website clearly stated that you can amend up to 11pm the night before the delivery. Customer services totally useless as told me not to worry as by not checking out the default previous existing order and delivery slot would take place. I GOT NO SHOPPING and no explanation. Beware if your delivery matters to you on that day as with Xmas coming up who knows when you could actually get your turkey - mid Jan?? I have written to them but they are giving me the silent treatment and have not given me any explanation at all. I will keep trying to escalate as they have to give a warning you may lose:mad: your booked slot if you edit an order. Best of luck.
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