Mortgage submission stopped over £19 VODAFONE payment 😞 help! - NOW SORTED!!

adamck

Yeah i can't have a guarantor, and i have the deposit, the house, the legal fee's, a slid job and an otherwise excellent credit score.

Still nothing back from Vodafone... thats 3 phone calls, 4 web chats and 2 emails.

I emailed the quality assurance team to see if they will act on this info provided. Not heard anything (other than an automated reply) back yet.

Im hoping someone gets back to me soon!

Theres a vodafone rep on this site i think, but i can't seem to get his attention

kingstreet

leccyblue wrote: »

It's worth pointing out that Aldermore require a guarantor on their 100% LTV mortgages from a family member.

http://www.aldermore.co.uk/personal/mortgages/our-mortgages/first-time-buyers/

Worse than that. The guarantor has to put up their home as security.

align700

leccyblue wrote: »

It's worth pointing out that Aldermore require a guarantor on their 100% LTV mortgages from a family member.

http://www.aldermore.co.uk/personal/mortgages/our-mortgages/first-time-buyers/

I was only pointing out that there is someone that could help for the ltv amount they have. It's a last option but at least a option

Vodafone

Hi adamck,

I’m sorry to see the problems you’re having.

If you'd like me to look into this, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, please quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Thanks,

Jenny
Web Relations team
Vodafone UK

adamck

Hi Jenny.
#5042505

'WRT135 - MSE [#5042505]‏'

I sent it yesterday.
Adam.

adamck

Hi Jenny,
I ended up with 2 threads regarding this matter, i was trying to speed up getting yur attention!
the other one is HERE: https://forums.moneysavingexpert.com/discussion/4806834

Probably better you follow this thread as its the main one in the correct area.

I hope to hear from you soon.
Adam.

adamck

Well its now been a full week since my Application.
Still no further with Vodafone removing my Default or at least getting back to me
If it not sorted in the next couple of days I'm going to lose the house over this

FTB_Doll

You need to email them again every day if needed dont give up xx

adamck

Ive emailed them yesterday and the day before.
Jenny on here Acknowledged the email i sent to her but hasn't replied, called, or posted on here yet.
In complete limbo, i don't have much faith in Vodafone if they can't be bothered to even reply to me

adamck

Oooh just checked my Experian today and its updated!!!

VODAFONE Multi Communica... Satisfactory Settled 31/10/2013

You no longer have a defaulted or delinquent account on your credit report

Its completely gone!!!

Absolutely made up!!!