Asda Groceries Online

Miloandbella

My experience of using Asda online has been atrocious.

Firstly, as OP said there are no end of promotion dates like other sites. Tesco tell you before checkout if promotions are ending.

My last online Asda experience was the final straw. I had a huge delivery due and received a call from Asda an hour beforhand to say my bank had declined the payment. There were sufficient funds etc in my account but no i was told my delivery wouldn't come. I dashed out to Tesco only to get a call mid-shop from Asda outside my house waiting to deliver my shop.

I complained to their head office and did get several calls of apology but I recommend to all my friends never to use this amateurish service and never will again.

cootambear

Red29 wrote: »

Oh do be quiet why is there is always one sanctimonous poster on every thread!! Only able to see in black and white.

Online shopping is sold as saving you time and being more convenient - how does it save me time if I have to compare the price of every product against my original order, on the doorstep with the delivery driver standing there. How does that save me time? On top of the time I spent ordering my shopping?

If there is no end date on a promotion I don't think it's unreasonable to assume that most consumers will assume that the price will apply to their shopping.

How do you know that most people grasp it? Where is your data and evidence to support that statement? Interestingly I've actually had an email from Asda today saying that from customer feedback they recognise that this is an issue and they are working on it. So do you think everyone does grasp it?

What ever the reason behind roll back offers there is a pricing issue here - when companies change their offerings their current ways of working sometimes are impacted and things need to change. At the moment Asda are trying to impose their store pricing model on their online model - it doesn't work - to keep customer confidence pricing has to be transparent and clear.

You sound like one of the Asda customer service people "it's your fault" rather than admitting there is a glitch in the system.

what i do is check the original bill against the delivery bill and if their is a difference then i know there is a problem

takes about 5 secs


i have used them for 4 months now and they have been spot on, though i appreciate this is not everyones experience