Oak furniture land !!

losgiganteskid

Anyone know when the next oak furniture land sale is on ??

Malcolm,_Essex

BEWARE: I used oakfurnitureland co uk recently.They have a big showroom at Lakeside retail park, (Essex). But beware, I now have NO furniture yet have spent £150.

Do not fall into the expensive trap that I did.

Their furniture appears to be of excellent quality and most aspects of their operation are very good, including the delivery (apart from the fact that they do not deliver at weekends).

I purchased four matching items including a wardrobe. I was a little concerned if the wardrobe would fit up my staircase, but the salesman assured me that the base separated from the upper part, making it much smaller. (They do not sell flat-pack, it's quality pre-assembled furniture).

Now I did read the T&C's. Delivery was free. If I was not satisfied I had let them know within seven days and I would get a full refund. However I had to pay return transports costs.

I did of course measure my staircase and the wardrobe, but it is rather a complex 3D problem. I have two bends in my staircase. I thought that the Wardrobe would just fit up the staircase.

The delivery guys arrived and said they were not sure that it would,but they would try. Even with all their experience, they said the only real wayfor them to tell was to try it. They told me that the only way for me to be certain would be to have a cardboard box the same size as the wardrobe and try it out! (I had no such box). Anyway they tried and it did not fit.

(Do note that most of their furniture is big and well-built. However it looks smaller in their big showroom than it probably will in your house.)

It was pointless having any of the matching range of furniture that I had also ordered, if I could not have the wardrobe (I would have to buy a smaller/different style one).

Now I accept that the T&C's said it was my responsibility if it did not fit through the doors or up the stairs. It also said that I had to pay the return costs. What I did not appreciate the size of the return fee - I had to pay £150 to send the items back.(The fees were in the small print and on their website, somewhere).

I have now spent £150 with oakfurniture land and yet have NO furniture. My colleagues, family and friends cannot believe that I could spend so much money with them and have nothing to show for it.

It’s a strange policy, because I will never use them again.I don’t think any of my colleagues, family and friends will be using them either. It’s hardly a good advertisement, is it. A more reasonable return's fee or even the cost off a future purchase would be fairer.

I did contact customer services but they were very very slow to respond and effectively said "bad luck, it was all in the T&C's".

Robert_Lourens

Will never use them again and will not recommend them.

I have never has so much bad customer service as I have had with Oak Furniture Land in the last 3 weeks. I bought some furniture from them. Which was over £900 in total. All items were delivered. But the coffee table nest was damage in transit.
I called them and they were so inflexible with their replacement procedures. I had to take another day off work to wait for the replacement product.
But to my horror this product was damages as well. They obviously do not take care when shipping and delivering the products.
So a second time to try and deal with their customer service centre. This time even worse than before.
They would not offer a replacement this time. Instead offered a full refund which could only be made once they collected the damaged product. So I have to take another day off work to wait for them to collect. Costing me time and money.
Or they said I could keep the damaged product and they would refund be £60. Considering I paid £300 for this item alone I found this extraordinary. How can they expect to leave the customer with a faulty product?
Their products are good but they are let down by their inflexibility and customer service.
I would not recommend then to anyone. I will never be using them again.
If anyone at Oak Furniture Land wants to comment please feel free to do so. My ref # 1106563

yangptangkipperbang

Malcolm,_Essex wrote: »

I did contact customer services but they were very very slow to respond and effectively said "bad luck, it was all in the T&C's".

It undoubtedly was. (It was when I ordered a new settee a few months ago) Many suppliers do this - quite justifiably too. They have to order and often pay for goods to be delivered to them from their supplier, then they have to pay to get it delivered to you. It really is a bit much to expect them to be left with unwanted furniture just because the customer isn't too handy with a tape measure ............

MsS_2

I have positives and negatives where OFL are concerned.

The first item we ordered was a table and 6 leather chairs. They arrived when they said they would but there was slight damage to the side of the table and a bolt missing. We called them, they were most apologetic & they sent a new bolt & arranged for someone to come out & repair it. He did an excellent job and now I have to really search for where the damage was.

Liking the table so much, we then decided to buy a matching glass cabinet. 6ft tall & weighing a ton, it arrived & after a struggle getting it out of the box we were majorly disappointed. The corner post at the front was split through to almost a third of the way down & where the side panels had been attached you could see the panel pins poking out inside the unit. We took photos & submitted them on their website explaining the issue and requesting a replacement unit.

The customer service rep who called could not have been more argumentative or obnoxious had he really tried. He insisted they could send someone out to repair it & we rowed with him/went round in circles for a substantial part of the afternoon yet still he could not seem to get it into his head that an inch and a half square solid wood upright could not just be glued back together. We requested a call from the manager & escalated our complaint.

Strangely at 4:55 just as we were thinking they were ignoring the issue & were about to call & chase it we received a call from said manager to arrange a replacement!! They did ask us to rebox the item which we explained was impossible owing to the weight of it & structure of the packaging but the delivery guys who collected it sorted that for us (& very kindly hung around & helped us unbox & check the new unit which was perfect).

Overall, the furniture is good quality provided it arrives undamaged. Minor damage can be sorted simply but bigger issues might just depend on who you speak to in customer services. Don't be afraid to ask for the manager!