Help needed with thestore discount code PP1395 (free food steamer)

Inigo_Montoya

I got this code in a mailshot

Pleaced an order over the internet for a sale item costing only 49 pence - order went through OK saying gift "allocated"

Received my 49 pence item (+2.99 delivery charge) but no steamer

Phone helpline and was told I should have ordered something from the main catalogue

My questions are as follows :

1) unfortunately I threw out the mailshot so does anybody still have it and if so does it state you have to place an order from the main catalogue (because I didnt see any small print stating that) ?

2) If thats the case then surely the order shouldn't go through on the internet ?

Reason I say this is because I have used other codes like £10 off + free mystery gift and the £10 off is NOT applied unless you order an item from the correct catalogue

I suspect the mailshot doesnt say anything about ordering from a specific catalogue - if anybdoy could confirm this it would be greatly appreciated

Sarahsaver

I don't know what to suggest but maybe cancel your account with them because lots of people on here have had HUGE problems with the Store: poor security, false (alleged) advertising, items out of stock, offers not honoured and so on. Buyer beware!

Inigo_Montoya

Appreciate the information but playing devils advocate I have to say that I have a lot of good deals out of both empirestores and thestore (both part of "redcats") and this is the first time I have encountered them refusing to honour an order

I actually placed 5 separate orders with thestore and this is the only one of the five they didnt honour - the other 4 were all get £10 off or get £10 off + a free gift

Everything I ordered was just under £10 so all I had to pay was £2.95 for p&p for each order (total £11.80) - for that I got 2 decent sweatshirts, shower curtain, a fleece underblanket and two travel mirrors with an inbuilt light (the 2 free gifts) - all 4 items are stuff I wanted/needed

Also used quite a few other codes without problems and got these semi free : 2 X 5 inch B&W tv/radio, 2 jackets, kettle, coffee maker - those are the ones I remember anyhow

If you are ordering online then I have learnt the following trick - if you enter an invalid promotion code the system give you a list of valid ones to use which is quite useful

If anybody has the "free steamer" mailshot then LMK because I will makle a complaint if they have told my a pack of lies regarding the T&C of the offer

p.s. the items out of stock issue can work in your favour - for example I bought some cheap item (undies) mainly to get one of the free gift items from empire - turned out the undies were out of stock so I got the free gift free of any charge as empire do free delivery unlike thestore

Inigo_Montoya

pps - what is the security problem then ? - not credit card fraud hopefully

Sarahsaver

People on this site had reported being able to see other peoples' card details, account details, addresses etc on the store website! :rolleyes: