DCA refusing final payment lump sum without income details

Mystic_Mog

Hello,I am posting for advice as I am a little confused by Arrow Global.


I have a catalogue debt with them which I have been paying at £5 per week for about a year or so. As it's now under £100, I thought I'd pay it off but when I spoke to them today they said they'd have to take my income and expenditure details to "ensure my payment wouldn't cause financial hardship". I said I didn't want to do this , I hopefully will never have any dealings with them again and don't really want them to have anymore details than the already have.


I wanted to just change my usual weekly amount to the outstanding balance and sent it by standing order but now I'm worried that there'll be a problem with this as I haven't complied with their "rules".


Can they actually insist on this if I just want to pay the balance off?

rizla_king

I expect if you have disposable income then they are hoping to wack on a load of extra interest and charges

Mystic_Mog

That's what I'm worried about. I haven't tried to reduce the amount so will be paying in full. They said its a requirement by every company now but I've never heard of it before.

Can I just send the full amount, cancel the standing order and forget about it then?

rizla_king

Mystic_Mog wrote: »

They said its a requirement by every company now but I've never heard of it before.

That would be because it's a load of bull.

harveybobbles

Write to them asking for settlement. Make payment. Ignore these goons. End of.

happy_bunny_2

Write, ask for a current balance and statement as entitled under OFT guidelines.

Once you have it, pay the bill.

Any extra fun and games, formal written complaint and FOS/OFT if needed.

They talk crap. Arden have pulled this stunt with me. Said we are not trying to get more out of you, want I and E to make sure its affordable to me. They have not been fussed about it for over a year and if I couldn't afford it they wouldn't be getting it!

Mystic_Mog

Thanks for clarifying, I was given a balance over the phone so will just pay and cancel standing order. Thanks again for your help.

datlex

For all they know you might have been given the money by a friend/ family member, had a bonus at work or had a tax rebate which was sufficient for you to pay this but which didn't mean a change in your income.