New user. Query on Harrington Brooks

jobobg

DS4215 wrote: »

Just to correct you on this point. The RFC for SMTP (email) does not provide any method to prove delivery or receipt of emails. I can (quite easily) spoof an email to come from any address, and a printed copy can be easily faked. You should not rely on email if it comes to court.

I've done a lot of work with forensic auditing of systems to track emails, and you can always find a record of the incoming ones. Of course, you can't prove anyone ever read it which leaves it in much the same position as a recorded delivery letter that could've been signed for and then binned. The difference is that an email doesn't cost me money to send before they ignore it.

jobobg

sourcrates wrote: »

You can if you ring the FOS, tell them about the issues your having, and they will write to the company concerned telling them they have a complaint to deal with, gives it a bit more clout, you still have the option of going back to the FOS after 8 weeks if your still unhappy.

Yes, that's what I meant, sorry if that wasn't clear. I just registered with them that, while the complaint with HB was ongoing I'd encountered this problem and I didn't have a lot of faith in their ability to sort it out, so I thought it was useful to have that on file with them up front.

jobobg

Another email from the review site yesterday. HB apparently asking why I'm claiming that it was them that I had a DMP with. Well, the fact that the few emails I have relating to it come from HB email addresss. Oh, and asking that I send the emails I sent that they never replied to as evidence. To a third party. With confidential financial details in. Although I'm not sure what this would prove, exactly.

CaptainAmerica

I use Payplan and have access to my DMP through their PayPlanPlus website.

I can see all payments that have been made, remaining debt, confirmation that my creditors have accepted the offers. I always get a prompt response to any emails I send to my account manager.

I have an annual review which I can do either via the website or over the phone.

The DMP just ticks over nicely, I get no calls from creditors or Payplan unless I contact them.

I can't speak highly enough of them