EXPIRED L'Occitane online glitch using two codes

clarryd

Hi have you received anything yet.

I been onto L'Occitane site and my order history has now been removed.

I sent them an e-mail to see what is going on as they have taken the money from my balance on bank account.

thedogsmum

clarryd wrote: »

Hi have you received anything yet.

I been onto L'Occitane site and my order history has now been removed.

I sent them an e-mail to see what is going on as they have taken the money from my balance on bank account.

Have you had a response from them?

clarryd

No nothing, just e-mail saying they have received question and will get back a.s.a.p..

This has been going on for a long time now - since ordering this a.m..:mad:

SHIRAZ

I've just signed in to my account and there is now no order history

Miss_Mollie

Anyone had a cancellation e mail yet?

TTC40

I've just had an e mail saying my order has been cancelled as it did not qualify for the offer. They are arranging a refund - although probably hasn't even been taken.:(

clarryd

Just had e-mail confirming order and on next e-mail a cancellation.

Not sure what':(s going on.

Hubby had e-mail confirmation but no cancellation e-mail yet.-( has now been cancelled also 16:44)

myusernamehasgone_2

Thank you for shopping with L'OCCITANE. We really appreciate your recent visit to our website.

We are so sorry but it seems that you have received an offer for which unfortunately you do not meet the qualifying terms & conditions - Shea Love Collection - which is reserved for customers spending at least £35 and is not combinable with any other promotion or discount. For further clarification, the full terms & conditions of this offer are also stated in our customer VIP emails and mailers.

As the conditions of this offer were not met, unfortunately we cannot process your order and it has now been cancelled. Please be informed that we have issued a full refund for your order.

Please accept our sincere apologies for any inconvenience caused.

We look forward to seeing you soon on https://www.loccitane.co.uk.

Yours Sincerely,

L'OCCITANE UK

myusernamehasgone_2

Thank you for shopping with L'OCCITANE. We really appreciate your recent visit to our website.

We are so sorry but it seems that you have received an offer for which unfortunately you do not meet the qualifying terms & conditions - Shea Love Collection - which is reserved for customers spending at least £35 and is not combinable with any other promotion or discount. For further clarification, the full terms & conditions of this offer are also stated in our customer VIP emails and mailers.

As the conditions of this offer were not met, unfortunately we cannot process your order and it has now been cancelled. Please be informed that we have issued a full refund for your order.

Please accept our sincere apologies for any inconvenience caused.

We look forward to seeing you soon on https://www.loccitane.co.uk.

Yours Sincerely,

L'OCCITANE UK

Serendipitious

Ditto... as above, so went to website to add items to £35 as per email, then it said I needed to spend £40 so I gave up... oh well... back to Boots