Csa claim closed by nrp

Chirpychick_2

Hi everyone

I'm new to this but could really do with some advice. I put a claim into the csa in March 2009, got an acknowledgment but then never heard anything else so I assumed I wasn't eligible. I have recently found out the case was closed without my knowledge or consent, as my ex told them we had a private arrangement, which we didn't. My question is do you think I could get this claim reopened and the money backdated? My ex hasn't made any financial contribution towards his daughters upbringing in the last 14 years so I'm not being spiteful, I'd just like him to take some responsibility

Thanks in advance

CSAworkerx

The only reason we would close a case without your consent would be after we tried to contact you multiple times, in multiple ways, over a period of time. You mentioned you didnt hear anything so assumed you werent eligible, Therefore i assume you never rang in or responded to any letters, This is the process we have to follow to close a case if the pwc doesnt respond when we need crucial information

3 Phonecalls over 2 days
First letter asking to call us
More phone calls after 7 days
Second letter to tell you if you do not get in contact we may have to close the case
More phone calls
Third letter, telling you that the case is going to now be closed and will list the reason, you still have the chance to contact us and keep it open.

if you never responded, theres a good chance of this being the reason it was closed

as for backdating, Not entirely sure but i have my doubts, If the case was closed there was no liability, And the only time we will see liability would be when you made a new application, which is what i suggest you do.

goodluck.

Cally_Smart

That's really unusual they nearly always leave cases open just in case they can get some money out of the nrp in the future!.Ive had a case open since 1993 in my own right as a pwc(yes that's right 1993!-when it started)I heard nothing for nearly 10 years (have lived in this house for 20 years)until my daughter left college & they sent a letter enquiring if she was still getting ch/ben .I sent it back(recorded delivery) saying no she doesn't , you can close the case & Ive not had anything yet back from them to say case is closed! I sent the letter back nearly a year ago..........

CSAworkerx

The reason cases are kept open if when we have sufficient evidence of where an nrp lives atleast, The OP's exmaple is due to the nrp asking for closure, if your nrp had done the same cally then we would have contacted you.

Fission

If the OP is sure that she did not ask for the closure and did not fail to respond to contact by the child support agency, she has an excellent chance of succeeding in an appeal against the closure.

The decision to close a case is a decision like any other - and can be overturned by a tribunal if they are convinced that the PWC did not fail to respond.

An appeal has to be made in writing, as soon as possible. If more than a month late, reasons for the delay have to be given.