Car park ticket - Smart Parking - ASDA Store

beamer360

I received a ticket at my local ASDA store for parking in a designated disabled parking space. My Wife was with me at the time and she has a valid disabled parking permit which she placed on the car dash before we went into the store. We returned apptox 20 minutes later only to find a ticket issued by Smart Parking stuck to my windscreen.

The permit had fallen onto the car floor area on the passenger side I presume as we exited the car. What can I do as I dont think we should have to pay this charge.

martmonk

I'd start with a search and a read through this forum for keywords such as 'Asda Disabled parking' and you'll get plenty of guidance.

One of the regulars will be along with some more specific advice I'm sure but in the meantime you should certainly complain to the store manager, in person if possible. Despite what they tell people they can have these tickets overturned.

If that doesn't work then write to;
Company Secretary at Asda House. Ellie Doohan, also head of Legal

note - the above contact was found by doing the search I suggest which took me to this recent, related thread
https://forums.moneysavingexpert.com/discussion/4770669

zzzLazyDaisy

Good advice from martmonk - always make the retailer your first port of call to get the 'parking ticket' cancelled. Make sure you speak to the manager, and not the girl on the customer service desk. Be polite but firm and show the disabled permit as proof that you were entitled to park in the disabled space.

On a separate point - I see your location is NI. One of the regulars will be along soon to confirm this, but I am pretty certain that the rules are the same for NI as they are for Scotland - which is that PoFA doesn't apply, and Smart can only pursue the Driver NOT the Registered Keeper - and the Registered Keeper is not under any legal obligation to tell them who the driver was on the day, so there isn't much they can do.

Assuming I am right (as I say a regular will be along soon to confirm) then the advice is still 'IGNORE' for you (but still try and get the ticket cancelled by ASDA as it will save you the hassle of receiving unwanted letters from debt collectors which although unenforceable, may still be unpleasant.

Daisy

Phelps

Please advise, I parked in Azda as a car drive out I drove in. I came out to find a ticket issued as I was in a parent and child bay. I looked at your site and ignored it. Now it had£ escalated to £70 they are threatening court action. I am frightened of this. Where do I stand legally please.

martmonk

Phelps wrote: »

Please advise, I parked in Azda as a car drive out I drove in. I came out to find a ticket issued as I was in a parent and child bay. I looked at your site and ignored it. Now it had£ escalated to £70 they are threatening court action. I am frightened of this. Where do I stand legally please.

Please start your own thread
This avoids confusion on which advice is for who.

beamer360

martmonk wrote: »

I'd start with a search and a read through this forum for keywords such as 'Asda Disabled parking' and you'll get plenty of guidance.

One of the regulars will be along with some more specific advice I'm sure but in the meantime you should certainly complain to the store manager, in person if possible. Despite what they tell people they can have these tickets overturned.

If that doesn't work then write to;
Company Secretary at Asda House. Ellie Doohan, also head of Legal

note - the above contact was found by doing the search I suggest which took me to this recent, related thread


Thank you so much martmonk. I took your advice and visited the ASDA store. I explained what happened to the Duty Manager and he took photo copies of my Wife's Disabled badge and the ticket. He contacted the Smart Parking company and completed the necessary online form to request cancellation of the ticket. His action has restored my faith in good customer care.

Iceweasel

That's excellent - well done. :T

It's just so sad that so many others go like little sheep and pay up without a murmur.

Coupon-mad

One of the quickest successful complaints about a PPC I have seen posted, well done!

I have added a link to your thread here on a permanent sticky info thread, so that your simple remedy of a complaint in store, is shown to other newbies:

https://forums.moneysavingexpert.com/discussion/4766249

Not often we see NI cases on here and there would have been no appeal available that counts for anything. So complaining was your only way forward, well done again!

Must admit (that Store Manager aside) I am not as impressed with Asda's customer service as all that - think about it, it is Asda which allows that parasite of an agent to harass their customers and demand money. Whatever next, a fine for not standing straight in the queue, or taking too long to pack your bags when elderly/disabled?!

Umkomaas

Iceweasel wrote: »

That's excellent - well done. :T

It's just so sad that so many others go like little sheep and pay up without a murmur.

That's the main problem. We only help the very tip of the iceberg. The rest of the iceberg keep these scammers in Carribbean lifestyles, yachts, daughters in ponies and Daddies in aeroplanes.