Mobile Debt

guzney

Hi all

I'm looking for some advice regarding an issue with an old mobile account.

Back in 2011, I had a contract with Vodafone. Due to a billing error, I received an bill for just under £400 worth of call charges which was due to them billing me £1.00 per minute to call Ireland when it should actually have been 5p per minute.

They accepted fault at the time and told me I would receive an amended bill which never came. I called back maybe two or three times and each person apologized that nothing had been done and promised to rectify the issue. So I gave up. I was in the process of moving abroad and (stupidly) decided that I wouldn't have to deal with it and that it wasn't worth my time to keep calling and calling.

Now I'm back in the UK and it has caught up with me. I have a default on my credit report and the debt (now at £800, presumably due to fees) has been bought by Lowell who are demanding payment. Vodafone won't speak to me about the billing issue as it's no longer their debt and I'm not sure how to deal with this.

While I'm at fault for burying my head in the sand, it doesn't change the fact that the bill should only have been £30 and not £400.

Can I do anything about this?

rizla_king

Outline the dispute to Lowells, and tell them that unless they remove the default then you will be taking them and vodafone to court to have it removed and compensation.

Vodafone

Hi guzney,

I did reply to your email earlier this week.

So I can get this looked into could you get back to me as soon as you're able to?

Thanks,

Lee

Web Relations

Vodafone UK