We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Travel agent isn't refunding!
cobyhomei
Posts: 1 Newbie
Hi everyone!
Couple of months ago I booked a flight with an online travel agent. When arrived at check-in, we were told that we have to pay for our check in bags that we already paid for. I had the itinerary printed out but the airline said that it wasn't in their system. So we ended up paying 35 euros each for the bags. Since then, I called the agent 3 times emailed them twice, still no refund. What can I do to get my money back?
Any answers appreciated.
Couple of months ago I booked a flight with an online travel agent. When arrived at check-in, we were told that we have to pay for our check in bags that we already paid for. I had the itinerary printed out but the airline said that it wasn't in their system. So we ended up paying 35 euros each for the bags. Since then, I called the agent 3 times emailed them twice, still no refund. What can I do to get my money back?
Any answers appreciated.
0
Comments
-
What are they saying?
Ask to get passed up the tree a bit and speak to someone who CAN sort it out. If that doesn't work get thye name of the person you spoke to a send a letter before action. But you don't really want to go their if you can avoid it you want to speak to the organ grinder if possible.0 -
Careful before you jump to legal action. It is not clear whether the Agent failed to make the booking (agent liable) of whether the airline reneged on the booking (airline liable but agent should resolve without legal action).
In either case, the agent is the port of call to resolve. Calling and emailing should stop - it is time for a proper letter and the first thing is to make it clear to the agent that you did book the baggage with them and you require them to tell you whether they failed to make the booking or whether the airline reneged. Keep copies.You might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0 -
Either way, your contract is with the travel agent. You should be getting a resolution from them. It's then up to the travel agent if THEY want to get a resolution from the airlineOne important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
-
Agreed. Except in this instance, it is probably better to get the agent to come up with where things went wrong.. It distracts them from denying that the booking was made and leaves them 2 choices both of which admit the booking was made. Even if they say the booking was not made, at least there is a 'fact' to be argued on.halibut2209 wrote: »Either way, your contract is with the travel agent. You should be getting a resolution from them. It's then up to the travel agent if THEY want to get a resolution from the airlineYou might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards