Caseworker Q - CSA legislation

CSAworkerx

claire111 wrote: »

ok - rang CSA and the young chappie I spoke to, after reading all my notes, was as confused as me...

It seems as though ex has now rung them with details of his self employed earnings which have been accepted over the phone. This was not within the 28 days timescale given to him.

CSA said ex refused during this phonecall to make a payment or come to any agreement about payments.

However, before that phonecall was recieved a 'Refusal letter' was sent by CSA, so young chappie could not tell me from which date the new assessment would apply. He could not be clear what change of circumstances the refusal letter related to either.

What is a refusal letter ?

Thanks to anyone that knows.

Also is my case handled by anyone who answers the phone or should it just be one person ?

Claire

were entering realms where im going to be of little use, as Self emp is a completely diffrent section to mine, I can answer 2 things though, firstly your likely to get a diffrent caseworker every time, We no longer have case ownership meaning we may work on a case 1 day, then never see it again, alltho if that chap has your case in his que and is avalible on our phone system ( meaning able to recive a call ) then youll get back through to him. ( side note, Asking for a caseworkers name is pretty pointless due to this, Many times someone will say "Well so and so told me..." i dont know so and so, i know maybe 50-100 people out of a 1000 in my office )

Secondly, the "refusual" letter, The only letter that rings a bell that ive seen with that in the title is the Refusal to revise letter, meaning we have refused to re-assess a case, and it will outline why, i dont think this is the letter your nrp would have gotten tho.

We can take verbal evidence on the phone ( its actually preferd now ) No idea why it would be refused.

PreludeForTimeFeelers

I'm guessing it'll be a refusal to revise - the NRP is saying his self-employed income differs from the estimated amount, but as he's not informed them of this within the timescale they won't revise that assessment, meaning the estimated earnings will be in place from the day that assessment was carried out up until he's phoned to say he's earning less, there'll be a new effective date for that calculation.

mum2one

from my experience the nrp can dangle the csa as long as it suits him, if he's not supplying info or saying s/e on xx - there not going to rush themselves, thats from experience.

you say your being given different info etc, I would suggest putting a letter of complaint in, then see what happens and then you may need to get your local mp involved.

CSAworkerx

mum2one wrote: »

from my experience the nrp can dangle the csa as long as it suits him, if he's not supplying info or saying s/e on xx - there not going to rush themselves, thats from experience.

you say your being given different info etc, I would suggest putting a letter of complaint in, then see what happens and then you may need to get your local mp involved.

Considering the op doesnt know what is happening, cant really see what complaint could be raised, As for getting mp involed, same thing really.

Better thing to do would be to phone up with a list of questions you want answerd, if the caseworker cannot answer them, ask to speak to a teamleader, or ask to be called back that day with the answers you request, If you ask for a callback we must do these within 24 hours, And a team leader is usually more experienced and should be able to give you the answers you want.

Not sure if an mp would have the answers you want.

mum2one

CSAworkerx wrote: »

Considering the op doesnt know what is happening, cant really see what complaint could be raised, As for getting mp involed, same thing really.

Better thing to do would be to phone up with a list of questions you want answerd, if the caseworker cannot answer them, ask to speak to a teamleader, or ask to be called back that day with the answers you request, If you ask for a callback we must do these within 24 hours, And a team leader is usually more experienced and should be able to give you the answers you want.

Not sure if an mp would have the answers you want.

Thank you thou, been there done that brought the t-shirt, spoke to team leaders, been told court procedings are going ahead and it would be 6/8 weeks rang back after 8 weeks to be told we didn't go ahead with it. Thats just one example.

I've had case notes lost, information not gone to the DHSS, so he hasn't paid, when he was working 6 mths he came up with an excuse not to give csa bank details, employers deals - my daughter has lost thousands due to the CSA not collecting a penny.

I even had an advisior ringing to ask - how many kids does he have, can I confirm his address, where is he working????
(maybe in a normal relationship yes the parent with care may know those answers - but for me he lives over 70 miles away, last time spoke to him DD hadnt been born (shes now 11) and also the CSA have been notified of police issues, contact, court (from my issues with him) so its on file re the relationship.

The last "team leader" I spoke to told me my case has more holes than a colunder - and that need to go via complaints and MP.

At the mo the case is with a "specialist area".....