boots cashback help

simple_but_sweet

Recently I bought an item with boots, I was logged into topcashback at the time of purchase but it didn't register the sale so I created a cashback claim. Just seen this response from topcashback today:

Hi there,

We have had a response from this merchants network regarding your claim.

Unfortunately your claim has been declined on this occasion. The merchants network has stated that this has been declined for the reason "Another marketing channel was credited with sale"

This states that TopCashback was not identified as the last referrer to the transaction. This is not to say that you used another cashback site but that another referrer such as a search engine, pop up window, voucher code or comparison website has become (possibly unintentionally) linked with your transaction. As I'm sure you will understand if a merchant (via their affiliate network) can't be sure of a transaction coming from TopCashback then they will not approve it and pass the cash onto us to pass on to you.

Please be aware that this is a group update for our members regarding a batch of resolutions we have recently received from this network so If you do have any further questions please let us know via this claim thread.

Best wishes

TopCashback Support




I only use tcb or quidco (which doesn't affliate with boots) so can't understand what's happened. Does anyone know how I can find out more information?
The value of cashback was £12.25, so it was a half decent claim.

POPPYOSCAR

Have you posted on the TCB thread? A rep might be able to help you.

https://forums.moneysavingexpert.com/discussion/comment/63282436#Comment_63282436