We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Request a statement of account

jsyang71
jsyang71 Posts: 5 Forumite
in Debt-free wannabe
Hello,
I sent mail to Metropolitan CollectionsServices for statement of account on 29th June with £1 cheque. They cashed a cheque, but I did not receive any reply from them. So, I sent another mail on 15th July 2013. But, I have not received any reply from them. Please advise if I have to send anotehr chase to them. I have made monthly payment to them through Payplan. But, I have not received any statement from them. Thanks in advane for your advice.

Comments

  • Tixy
    Tixy Posts: 31,455 Forumite
    Did you use a specific template letter?

    A £1 payment is usually sent with a CCA request for a copy of the agreement, a £10 payment is sent with a subject access request which provides you with all details they hold on you (including statements/full transaction history).
    A smile enriches those who receive without making poorer those who give
    or "It costs nowt to be nice"
  • fatbelly
    fatbelly Posts: 23,345 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    edited 16 September 2013 at 8:28PM
    You shouldn't pay £1 just to get a statement of account, though it may be worth doing it to get a copy of your credit agreement (and a statement of account).

    Have you tried writing to HSBC themselves? Is it a loan or credit card?

    Factsheet | Getting information about your credit agreement
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.5K Banking & Borrowing
  • 253.7K Reduce Debt & Boost Income
  • 454.4K Spending & Discounts
  • 245.5K Work, Benefits & Business
  • 601.4K Mortgages, Homes & Bills
  • 177.6K Life & Family
  • 259.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture