We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
MySurvey points disappearing
turbulentfurball
Posts: 65 Forumite
Hi All,
I just tried to claim £5 PayPal on Perks Plus and I got an error message saying something along the lines of 'unable to verify points with TNS'. The 575 points were removed from my balance, but I didn't actually claim the reward. I sent a message to mySurvey through their 'contact us' form 2 days ago and I haven't hear a thing from them. They don't have a contact phone number that I can see. Has anyone had any issues like this from MySurvey? I've never had any issues before.
I just tried to claim £5 PayPal on Perks Plus and I got an error message saying something along the lines of 'unable to verify points with TNS'. The 575 points were removed from my balance, but I didn't actually claim the reward. I sent a message to mySurvey through their 'contact us' form 2 days ago and I haven't hear a thing from them. They don't have a contact phone number that I can see. Has anyone had any issues like this from MySurvey? I've never had any issues before.
0
Comments
-
Sorry to hear this, I've never had this problem before, hope you get it sorted.
I did complete a 500 point survey today and received just 1 point, have e-mailed them but in my experience they usually take about 3-5 days to reply and as it is the weekend now it'll be next week I expect.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Hi,
Thanks for your reply... I just got an email from them saying that they will refund my points!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards