Clever Hotels, Bust !

portygirl

I received an email from this company this evening to say they have filed for bankruptcy. I have a booking for Lisbon in November with them booked via the Trivago site.
Can I claim a charge back from my credit card at the moment provided I can confirm that hotel has not been paid. They have mentioned in the email that I may have to pay again on arrival which would be at rack rate and much more expensive. Many thanks

10minsbehind

I have received an email in the last 2 hours from Clever-hotels.com in which stated that the German hotel booking company Navelar GmbH have gone Insolvent.

Sadly for me I don't own a credit card and so I booked with my debit card. I didn't book as a package as it worked out almost half the price booking separately. I must admit I'm a rookie from all this and I've learnt a lot in the last 2 hours!

I have travel insurance through my bank.. well I'm supposed to with RBS but then again now people can claim for mis-sold bank charges. I've had a quick look through the RBS Royalties Travel Insurance document and it barely mentions accommodation in there! Oh Jeeze!

The email from Clever-hotels.com says any reimbursements can't be claimed until October/November once the liquidation proceedings will be opened. It say my hotel booking may be affected and may be cancelled and I may have the opportunity to book directly with my hotel again.

My problem is, I can't afford to pay again as my holiday is at the end of September and if I can't claim until liquidation begins... I'm stuffed!

I have contacted my hotel and they do not know if my payment has been received by them or not yet! They said they would look in to this further.

I have emailed info@navelar.com as per the clever-hotels.com announcement on their website but as you would think, they can not guarantee a quick response with the amount of queries they will receive.

Has anyone else been affected by this? We could help each other and keep updated as to our progress?

HELP!! One thing is for sure... if my bank charges for travel insurance don't cover this... I'll be another person claiming is sold charges!!

THANKS

Joanne

bagand96

I received an email from this company this evening to say they have filed for bankruptcy. I have a booking for Lisbon in November with them booked via the Trivago site.
Can I claim a charge back from my credit card at the moment provided I can confirm that hotel has not been paid. They have mentioned in the email that I may have to pay again on arrival which would be at rack rate and much more expensive. Many thanks

If the hotel confirm they won't honour the Clever-Hotels booking, then claim from your credit card company and book elsewhere.

I have received an email in the last 2 hours from Clever-hotels.com in which stated that the German hotel booking company Navelar GmbH have gone Insolvent.

Sadly for me I don't own a credit card and so I booked with my debit card. I didn't book as a package as it worked out almost half the price booking separately. I must admit I'm a rookie from all this and I've learnt a lot in the last 2 hours!

Is your RBS debit card a Visa Debit? It probably is, if so ask RBS for a chargeback: http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback#what

Houghton1

I received an email too. I phoned the hotel who confirmed my reservation was still on the system and they had received payment. The booking was an advance purchase. I have a pre payment voucher that was emailed to me at the time of booking. Fingers crossed all is okay

portygirl

Thanks for info, I will await the hotels reply ( might have received payment as it was a pre- paid rate ? ) and commence a charge back I required.

10minsbehind

Houghton1 wrote: »

I received an email too. I phoned the hotel who confirmed my reservation was still on the system and they had received payment. The booking was an advance purchase. I have a pre payment voucher that was emailed to me at the time of booking. Fingers crossed all is okay

My hotel tried looking into this last night for me, I also have received a voucher as I booked it in late May. Unfortunately their reservations team were unabailabe and so will be checking it out for me today. Fingers crossed! If they have been paid then that will be a mean a stress free day for me ringing the bank! X

silvercar

Someone has managed to check in OK, so fingers crossed for you.

http://forums.moneysavingexpert.com/showpost.php?p=62929772&postcount=3904

travellerboy

Thanks for the info - that's a good reason to avoid Trivago and stick to the others which give free cancellation without upfront payment.