Reclaiming Money from a company gone into administration

littlemiss_pretty

Please HelllllpppppppI visited Qclinic in Harley street back in February 2013 after seeing an ad in Metro newspaper for invisible braces. I had my free check up as stated in the ad and was told taht i am suitable to have the braces. I was told to pay £897.50 to get the treatment started and pay the other half when my braces would be ready. In March 2013 I received an e-mail to tell me there was a delay in my treatment and my braces would not be ready until October 2013 (no reason given of delays)


I have recently contacted them as i didn't hear anything from them since 12 June 2013 only to be told that the company has gone into administration. Company went into administration on 20 May 2013. I am told it is very unlikely I will get my money back and will have to wait for my treatment but they can't give me a date when my treatment will start.


I went on to braces reviews website to seek help but was shocked to read the reviews of the company and all other people who were in similar situation as I am in. I have contacted my back to see If I can get a charge back.


Can anyone please help me with this?
Thank you so much for taking time to read this.

ThumbRemote

How did you pay? By card and you may be OK. Otherwise, you're almost certain to lose your money.

littlemiss_pretty

Thank you ThumbRemote for your reply.
I paid with my credit card. But what is making me so angry that the company didn't even bother notifying people. I wouldn't have found out if I didn't log on to braces review website. I do hope I get my money back. Even though the staff are still working at the clinic their unprofessional manner have really put me off.

Valli

OP (Little miss...)

you need this link (can also be accessed through the tabs at the top of the thread).

Blue text is a link.

As the company to whom you paid the charge have gone into administration immediately start to action your Section 75 reclaim.

littlemiss_pretty

Thank you Valli for this useful information I will have a look. I have contacted my bank and they are sending me the forms to fill out so I will keep you updated.

Thanks Again

wealdroam

MSE's Administration Help article may also be useful.

arcon5

Administration doesn't mean the company will be dissolved so they could still honour the contract.

The other issue is them changing the date by a significant amount of time - this could be seen as a breach of contract and give you rights to put in a claim with your credit card to be reimbursed.

Since you paid by CC though you can sleep better at night, but it may take time.

littlemiss_pretty

Thank you arcon5 for explaining this. I should have researched better before handing my money out. I have read so many bad reviews about this Qclinic. I am just amazed how people can do such things in this day and age, no wonder they have gone into administration.

Let's see what happens, I will keep you all updated.


Many Thanks