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Stella win still not arrived

Anyone else had issues?

Im still waiting for one from 24/06 they email saying there was a 28 day delay, but still nothing and they're not replying to emails.

Does anyone have any other contact details?
Fantastic Expectations Amazing Revelations

Comments

  • starrybee
    starrybee Posts: 1,917 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    I assume this is the cloud nine potion? I haven't received mine either but not emailed them yet. On the website it's listed as pre-order only so guessing they still don't have stock yet.
  • mhoc
    mhoc Posts: 19,358 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    same here :(
    “Create all the happiness you are able to create; remove all the misery you are able to remove. Every day will allow you, --will invite you to add something to the pleasure of others, --or to diminish something of their pains.”
  • starrybee
    starrybee Posts: 1,917 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    It's now showing as in-stock on the website, so if we don't receive it soon I guess it's time to start properly complaining.
  • mhoc
    mhoc Posts: 19,358 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Yes I think so, where do we start - not sure I still have the original email now ...

    Does Stella have a facebook or twitter feed?
    “Create all the happiness you are able to create; remove all the misery you are able to remove. Every day will allow you, --will invite you to add something to the pleasure of others, --or to diminish something of their pains.”
  • starrybee
    starrybee Posts: 1,917 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    edited 20 August 2013 at 12:21PM
    mhoc wrote: »
    Yes I think so, where do we start - not sure I still have the original email now ...

    Does Stella have a facebook or twitter feed?

    Stella aren't in charge of sending it out. Cloud Nine do have one though. :)
  • Surfermom
    Surfermom Posts: 1,518 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I won, I won, I won!
    I've never received the St Tropez face tan either.
  • shjo558
    shjo558 Posts: 1,550 Forumite
    1,000 Posts Combo Breaker
    I am still missing the St Tropez thing as well - sure I seen other MSE'rs reporting they had received theirs though so it's probably lost or sent to the wrong address:(
  • Emuchops
    Emuchops Posts: 799 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hello, I had the same problem with the Sanctuary Facial Oil prize. I emailed stellabeauty@telegraph.co.uk and someone called 'Lucy' responded quite quickly and soon after I received my prize. Hope this helps.
  • Zanzib
    Zanzib Posts: 5,376 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Yes, Lucy sorted my BB Lips prize out too.

    It is usually the supplier that is the problem, but an e-mail from Lucy helps, and she will let you know what's happened.
  • starrybee
    starrybee Posts: 1,917 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Dear Winner,

    Thank you for your continued patience with the delay in receiving your prize.

    All products have now been sent out and should be received shortly and Cloud Nine would like to sincerely apologise for the delay.

    If you have not received your prize in 5 days please feel free to get in touch.

    Woohoo! :T
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