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How do you rate your bank account’s service?

890 Posts
Poll started 5 Aug 2013
We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.
Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.
Did you vote? Why did you pick that option? Are you surprised at the results so far? Have your say below clicking reply to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide .
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I find the service to be average. They haven't done anything wrong or given me any reason to complain, but equally they haven't done enough to make me recommend them.
My main bug bear with Natwest is the hassle I get in branch. I can't remember the last time I went to the counter without being propositioned about home insurance/mortgages/premium accounts/loans. I'm also often pestered about a "review" of my account.
I always politely decline. I usually tell them that I can't commit to an appointment due to erratic working hours. They always reply with "I can book you an appointment and you can just cancel it". This makes me think that they're only interested in their own targets rather than what is best for their customers.
This week I was so fed up with the constant hard-sell that I said that I was perfectly happy managing my own finances, I wasn't interested in a review, that I would seek advice independently if I needed help, and that if they continue to hassle me I'd move my account elsewhere. Hopefully they'll leave me alone next time!
My only other niggle with Natwest is that they've closed the small local branches nearest to me so now I have to use the main city centre branch which is always very busy.
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