We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Company ripping me off?
SpideyPunk
Posts: 114 Forumite
Hi all,
I have just checked my bank statement and i am baffled.
In January i took out a direct debit with a storage company, the "agreement" on paper states £75 for "monthly storage costs" but upon checking my statement I can see I have been charged as normal for Jan Feb March (£75 on the same day each month) then in April £75, but 2 days later than usual.
Then things get confusing, there is no charge in May at all, but at the beginning of June i am charged £87 (no one told me it was increasing?!), and then again in the end of June (nearer to the normal date of the old charges, another £75.)
Fast forward to today and i can see 2 further charges, 31st July £75, but then 1st Aug another £87.
Id like to know if the company can just take what they want even though we have a "Self Storage Agreement" document stating the monthly cost is £75, and what rights I have to go about reclaiming the money taken. I have called them and they said the "system is down" and can i fax it over Monday.. (Hmm!!;))
Any advice?
Thanks all :beer:
I have just checked my bank statement and i am baffled.
In January i took out a direct debit with a storage company, the "agreement" on paper states £75 for "monthly storage costs" but upon checking my statement I can see I have been charged as normal for Jan Feb March (£75 on the same day each month) then in April £75, but 2 days later than usual.
Then things get confusing, there is no charge in May at all, but at the beginning of June i am charged £87 (no one told me it was increasing?!), and then again in the end of June (nearer to the normal date of the old charges, another £75.)
Fast forward to today and i can see 2 further charges, 31st July £75, but then 1st Aug another £87.
Id like to know if the company can just take what they want even though we have a "Self Storage Agreement" document stating the monthly cost is £75, and what rights I have to go about reclaiming the money taken. I have called them and they said the "system is down" and can i fax it over Monday.. (Hmm!!;))
Any advice?
Thanks all :beer:
"Monkey tennis?!"
0
Comments
-
Why dont you wait to see what the company says before doing anything?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
-
Why dont you wait to see what the company says before doing anything?
Yes should have made it clearer, I called them up explaining but they just fobbed me off with "the system is down" and they will look into it Monday. Just wanted to know my rights before I go in there in person.
"Monkey tennis?!"0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.6K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.5K Work, Benefits & Business
- 604.3K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards