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Oyster Card Auto Topup

Ive noticed that Ive been charged £20 twice for an auto-top up but only one credit of £20 has shown up on my Oyster Account.

Has this happened to anyone else and if so who do I need to contact to refund it. The guy at the Tube station said the Oyster company was nothing to do with TFL and he couldnt help.

Thanks!

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