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How do CSA chase payment

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Hi

my ex has been paying minimum amount CS payments based on a previous job he has, he now earns alot more working for another company.

When i informed the csa of this (as he is not very forthcoming with any details) they said they would look into it and let me know, a few months later i got a reply saying they were not going to look any further into it and the same minimum payment would remain in place?

How can i pursue the csa to take up this matter? I even supplied them with details of the new company he works for so i imagine they can look directly at his tax to calculate his wage?

I got the impression the csa were just happy they had in paying in the first place so they don't feel any need to chase him further!

Can i do anything about this?

Comments

  • kevin137
    kevin137 Posts: 1,509 Forumite
    Yes, make a formal complaint and ask for another reassessment, copy in your MP and ask him to chase as the assessment is clearly wrong, and then wait again...
  • Hi

    Yes you can, you have to keep chasing CSA, make notes every time you speak to someone, but keep telling them that he earns more and you want it to be reassessed
    My ex moved jobs and I gave them all the info they needed, they contacted the company and reassessed his claim and took more off him plus the arrears but it came straight from his wages as he has refused to pay from the word go.

    He is now playing the self employed card one week and I'm a director of my company the next, I have been told lots of different things and they are shocked when i repeat there polices to them that someone told me 3 weeks before so gives more more backing when i tell them to just pull there finger out and stop letting him give them the run around, and he has now caused himself 3 grands worth of arrears by just giving them reasons not to pay.
  • CSAworkerx
    CSAworkerx Posts: 221 Forumite
    What you have to understand is we cannot "chase" every single nrp based on pwc evidence alone, While i can understand that might sound fustrating, You need solid evidence of this before anyone is realistically going to "chase" him, if i looked into every nrp based on a pwc telling me hes earning more id have work for the next 25 years.

    As for making a formal complaint, yours would be looked at once and never looked at again, we havent refused to re-assess, we have no reason to at this present time, you need to provide us with a reason, and more than just "he earns more and works here"
  • CSAworkerx wrote: »
    What you have to understand is we cannot "chase" every single nrp based on pwc evidence alone, While i can understand that might sound fustrating, You need solid evidence of this before anyone is realistically going to "chase" him, if i looked into every nrp based on a pwc telling me hes earning more id have work for the next 25 years.

    As for making a formal complaint, yours would be looked at once and never looked at again, we havent refused to re-assess, we have no reason to at this present time, you need to provide us with a reason, and more than just "he earns more and works here"

    What counts as 'solid evidence'?
    Grateful to finally be debt free!
  • CSAworkerx
    CSAworkerx Posts: 221 Forumite
    @cakeforbrains

    Solid evidence would be for example, a change of address, If an nrp lives in X and moves to Y its my job to find out why using trace tools, which could mean he moved becuase of employment

    or some reliable solid information, He works here, his job is this, he works this many hours, hes worked there for this amount of time, his boss's name is this, he picks up around this, he left his previous employer for this reason, im 100% posotive about this.

    if a pwc called me and filled in the "this" bits with information and finished with the statement she is posotive, id look into it, but most pwcs will say somthing like this

    "well my friends brothers uncle told me hes working here now, do somthing"

    that is not evidence to me.
  • CSAworkerx wrote: »
    @cakeforbrains

    Solid evidence would be for example, a change of address, If an nrp lives in X and moves to Y its my job to find out why using trace tools, which could mean he moved becuase of employment

    or some reliable solid information, He works here, his job is this, he works this many hours, hes worked there for this amount of time, his boss's name is this, he picks up around this, he left his previous employer for this reason, im 100% posotive about this.

    if a pwc called me and filled in the "this" bits with information and finished with the statement she is posotive, id look into it, but most pwcs will say somthing like this

    "well my friends brothers uncle told me hes working here now, do somthing"

    that is not evidence to me.

    In my case the NRP hasn't changed address or job, but the last payslips supplied pertain to his first three months in the job and our eldest son has told me that Daddy told him that he earns more (but not tell Mummy). Would you reassess based on this?
    Grateful to finally be debt free!
  • CSAworkerx
    CSAworkerx Posts: 221 Forumite
    In my case the NRP hasn't changed address or job, but the last payslips supplied pertain to his first three months in the job and our eldest son has told me that Daddy told him that he earns more (but not tell Mummy). Would you reassess based on this?


    we assess based off an avarage, if we assessed based on 3 months, low pay or not, thats ure calculation, and the bit about ure child telling you is nowhere near evidence, to the point if you mentioned that to me id not look into it, its sad how many times i hear "well i old my kids to check his wage slips and they told me he gets paid this much" kids are not spys, and they wont be belived for a second anyways.

    What you also must understand is, maybe at the time he was earning lower, but that was an avarage of is wages, if they have changed ( must be 5% up or down ) we can reasess, alltho wed need atleast 2 months slips to support this.
  • CSAworkerx wrote: »
    we assess based off an avarage, if we assessed based on 3 months, low pay or not, thats ure calculation, and the bit about ure child telling you is nowhere near evidence, to the point if you mentioned that to me id not look into it, its sad how many times i hear "well i old my kids to check his wage slips and they told me he gets paid this much" kids are not spys, and they wont be belived for a second anyways.

    What you also must understand is, maybe at the time he was earning lower, but that was an avarage of is wages, if they have changed ( must be 5% up or down ) we can reasess, alltho wed need atleast 2 months slips to support this.

    Ok, well the above is what I told my caseworker(s) (because it is true) and that was certainly enough for them to undertake a reassessment. 15 months had passed between the initial payslips and the reassessment, if that makes any difference.
    Grateful to finally be debt free!
  • CSAworkerx
    CSAworkerx Posts: 221 Forumite
    Ok, well the above is what I told my caseworker(s) (because it is true) and that was certainly enough for them to undertake a reassessment. 15 months had passed between the initial payslips and the reassessment, if that makes any difference.

    it does, we obviosly look at the time of the intial assessment before thinking of doing a re-assessment, if its been 12 months or more, generally well do it as anything could have happend in that time ( in reguards to income ) alltho its the pwcs who call in 2 weeks after the assessment to tell us hes now earning double we get annoyed with.
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