Vodafone bill (Cabot)

amatt0909

Hi
a couple of years ago i took a contract phone out for my brother and he payed it for over a year then ran the bill upto £500+ then they cut the phone off and vodafone managed to contact me somehow

i then told them that i had taken it out for my brother and after that never heard any thing after so i assumed they had contacted my brother to arrange payment then years later, Today i recieve a letter from cabot to pay a outstanding amount of £1,251.94

i know im am liable for this as its my name on the contract but surely vodafone have an obligation to keep me informed of any charges being applied to the account.
it has been about 5 years since vodafone contacted me about the account and there have never been any letters or phone calls from them.

amatt0909

Is there anything i can do because i cannot afford to pay this as my hours have been cut and asking my brother to pay this is like trying to make a pig fly

fatbelly

amatt0909 wrote: »

Hi
a couple of years ago i took a contract phone out for my brother and he payed it for over a year ... it has been about 5 years since vodafone contacted me about the account and there have never been any letters or phone calls from them.

I'm struggling to understand the timescale.

If you get to 6 years (5 in Scotland) without acknowledgement by payment or in writing, the debt becomes statute barred and is effectively uncollectable.

Alternatively, you can set up a payment plan.

Or do you have other debts and so should we be looking at the bigger picture?

Vodafone

Hi amatt0909,

I’m sorry to see what’s happened here.

So that we can look into this for you and look into payment options, please email me your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, please also quote the code WRT135 - MSE in the subject line.

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Thanks,

Jenny
Web Relations team
Vodafone UK

Cycrow

How can it have been 5 years without contact when you only took out the contract a couple of years ago ?

amatt0909

hi cabot told me it was taken out or the last payment received was in 2008, im am not sure when the phone contract was taken out